Provide information on products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCWRK208A, 'Provide information on products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide information on products and services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify information requirements

1.1. Appropriate interpersonal skills are used to accurately identify customer's information needs.

1.2. Initial customer enquiries are handled courteously and promptly in accordance with enterprise and industry requirements.

1.3. Knowledge and understanding of products and services are actively updated via authoritative sources and appropriate personnel.

1.4. Personal and professional limitations in addressing customer information needs are identified, and assistance is sought from appropriate personnel when required.

2. Provide information

2.1. Information that addresses customer requirements is provided to customers in a timely and professional manner.

2.2. Product and services that may meet customer requirements are appropriately exhibited to customer as required.

2.3. Enquiries that fall outside own areas of responsibility/knowledge are appropriately referred within enterprise for follow up and completion.


Qualifications and Skillsets

AHCWRK208A appears in the following qualifications:

  • AHC20410 - Certificate II in Horticulture
  • AHC21510 - Certificate II in Floriculture
  • AHC21010 - Certificate II in Conservation and Land Management
  • AHC21610 - Certificate II in Landscaping
  • AHC20310 - Certificate II in Production Horticulture

And the skillsets: