Provide information on issues and policies

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCWRK402, 'Provide information on issues and policies'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide information on issues and policies' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process a request for information on issues and policies

1.1 Document the request using the appropriate recording system

1.2 Record relevant notes from dialogue with the client and from correspondence

1.3 Seek and obtain approval to access information and forward requests where appropriate

1.4 Listen actively to the client and question appropriately to clarify and elicit information

1.5 Follow enterprise work health and safety policies

2. Identify sources and extract information

2.1 Identify, access and research relevant sources and locations of information

2.2 Provide clear sequenced verbal instructions to colleagues who require assistance

2.3 Evaluate workplace policies and documentation relevant to the request

2.4 Locate and extract information relevant to the particular request

2.5 Use alternative methods to locate identified gaps in information

3. Evaluate information for meeting client request

3.1 Evaluate information for its validity and reliability and appropriateness to the client request

3.2 Engage client in effective dialogue to clarify indistinct or incorrect information

3.3 Obtain additional information if available information is inadequate, unclear, conflicting or incorrect

4. Prepare and finalise report

4.1 Develop, write, format and proof read report

4.2 Check report for accuracy and intention

4.3 Arrange report’s review and sign off with designated person where required

4.4 Make a record of report and correspondence

4.5 Forward report and correspondence to client