Supervise work routines and staff performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCWRK403, 'Supervise work routines and staff performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Supervise work routines and staff performance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate work roles

1.1 Define and document the roles and responsibilities of staff

1.2 Identify the skills of staff and match with available tasks and duties

1.3 Identify the requirements of jobs and communicate to personnel

1.4 Develop information on activities and provide to personnel

1.5 Implement work health and safety policy and procedural requirements for supervisors

2. Coordinate activities

2.1 Prioritise work activities to ensure completion of tasks within available timelines

2.2 Develop work plans to establish targets and objectives of activities, and to define tasks and timelines

2.3 Identify training and learning opportunities and incorporate into work activities

2.4 Clarify supervisory and reporting responsibilities and maintain

2.5 Implement enterprise environmental policy and procedures for supervisors

3. Maintain effective working relations

3.1 Recognise and address problems through discussion with work group

3.2 Seek assistance from work group members when difficulties arise in achieving allocated tasks

3.3 Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach

3.4 Manage disagreements and conflicts constructively using appropriate conflict management strategies

4. Provide feedback

4.1 Provide clear and constructive feedback to individuals to support achievement of outcomes

4.2 Identify difficult situations and use negotiation techniques to achieve results

4.3 Monitor team and individual performances regularly to ensure personnel are able to achieve goals

4.4 Maintain supervisory structures and lines of reporting