Determine legal aspects of an automotive service and repair contract

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURA354616A, 'Determine legal aspects of an automotive service and repair contract'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Determine legal aspects of an automotive service and repair contract' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Comply with service and repair contract and agreement legislation

1.1. Identify and comply with the rights and legal obligations of parties involved in a valid service and repair contract

1.2. Identify and comply with the legal liabilities of a repairer who performs service or repair work without a valid contract

1.3. Prepare draft documents that would form a valid contract for service and repair work in the automotive industry

1.4. Implement procedures to advise customers of the nature of the contract they are entering into requesting service and repair work to be undertaken

1.5. Implement procedures for staff to follow to ensure valid contracts are in place for all stages of work undertaken

1.6. Implement procedures to minimise liability or customer claims in relationship to bailment

1.7. Identify which regulatory bodies have authority to inspect the premises and the procedures for this to occur

2. Establish warranties in accordance with legal requirements and company policy

2.1. Ensure customer statutory rights have been protected

2.2. Ensure warranty documents have regard for fair trading principles

2.3. Ensure warranty interpretation is in accordance with company policy

3. Enforce contract in accordance with legal requirements and company policy

3.1. Develop company policy on payment terms for services rendered

3.2. Identify and observe different forms of liens and their applicability of the automotive industry

3.3. Identify and observe the legal rights and obligations of an automotive business in respect of the disposal or sale of uncollected vehicles or goods

3.4. Outline the legal procedure that should be followed for recovery of payment when a customer is in default of payment

4. Dispute resolution in the automotive industry

4.1. Implement procedures to minimise disputes with customers

4.2. Maintain necessary records to support positions in disputes with customers

4.3. Identify external sources of assistance in dispute resolution

4.4. Monitor customer disputes and resolutions to implement procedures for avoidance strategies


Qualifications and Skillsets

AURA354616A appears in the following qualifications:

  • MSA50510 - Diploma of Recreational Vehicles
  • AUR31205 - Certificate III in Automotive Retail, Service and Repair
  • AUR20105 - Certificate II in Automotive Administration
  • AUR30105 - Certificate III in Automotive Administration
  • AUR50105 - Diploma of Automotive Management
  • AUR40105 - Certificate IV in Automotive Management