Comply with legal aspects of a service and repair contract in an automotive workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURALA001, 'Comply with legal aspects of a service and repair contract in an automotive workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Comply with legal aspects of a service and repair contract in an automotive workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Interpret service and repair contract

1.1 Legal obligations of all parties involved in a valid service and repair contract are identified

1.2 Legal liabilities of repairer performing work without a valid service and repair contract are identified

1.3 Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified

1.4 Workplace service and repair contract is analysed to determine relevant legal compliance requirements

2. Comply with service and repair contract requirements

2.1 Procedures are implemented to advise customers of the terms of contract into which they are entering

2.2 Procedures are implemented to ensure staff only use valid service and repair contracts

2.3 Procedures are implemented to minimise liability or customer claims in relation to bailment

3. Establish service and repair warranty requirements

3.1 Warranties document is developed detailing requirements

3.2 Procedures are implemented to ensure staff are aware of warranty requirements

3.3 Warranty requirements are documented and stored according to workplace procedures

4. Enforce service and repair contract requirements

4.1 Workplace policy on payment terms for services provided are implemented according to workplace procedures

4.2 Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required

4.3 Legal procedures to recover payment when a customer defaults are identified and implemented as required

5. Conduct dispute resolution processes

5.1 Procedures to minimise disputes with customers are implemented

5.2 Workplace records are maintained to support outcomes in any customer disputes

5.3 External sources of assistance in dispute resolution are identified

5.4 Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes