Identify, clarify and resolve problems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURC252327A, 'Identify, clarify and resolve problems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Identify, clarify and resolve problems' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify problems

1.1. Signs of problems are identified and/or anticipated

2. Clarify nature of the problem

2.1. Information and evidence is gathered from a variety of sources

2.2. A detailed analysis of the information is prepared, listing all options

2.3. Relevant and irrelevant components of the problem are distinguished, within the available timeframe

3. Determine criteria for optimal solution

3.1. Criteria for the desired solution are defined

3.2. Options and/or strategies are identified or devised

3.3. Strengths and weaknesses of each option and/or strategy are considered against determined criteria

3.4. The optimal solution is determined

3.5. An implementation strategy is prepared and presented to designated persons for approval

4. Implement solution

4.1. The chosen solution is implemented within available timeframe

5. Evaluate and report on effectiveness of solutions and outcomes

5.1. Criteria are established to determine if chosen solutions resolve the problem

5.2. The chosen solution is evaluated against the determined criteria

5.3. Follow-up procedures are implemented by investigating things that have gone wrong and developing contingency arrangements

5.4. The effectiveness of the solution is reported to the workgroup or designated persons

6. Assist others to identify, clarify and resolve problems in the workplace

6.1. Others are assisted to anticipate or identify the indicators of a problem

6.2. Others are assisted to investigate the problem

6.3. Others are assisted to devise and evaluate alternative options and/or strategies

6.4. Others are assisted to implement the chosen solution

Qualifications and Skillsets

AURC252327A appears in the following qualifications:

  • MSA40710 - Certificate IV in Recreational Vehicle and Accessories Retailing
  • MSA40510 - Certificate IV in Recreational Vehicles
  • AUR20105 - Certificate II in Automotive Administration
  • AUR30805 - Certificate III in Automotive Vehicle Body
  • AUR30211 - Certificate III in Bicycles
  • AUR21105 - Certificate II in Automotive Sales
  • AUR20205 - Certificate II in Automotive Aftermarket Manufacturing
  • AUR20611 - Certificate II in Marine
  • AUR30105 - Certificate III in Automotive Administration
  • AUR30511 - Certificate III in Marine
  • AUR31005 - Certificate III in Automotive Sales
  • AUR20905 - Certificate II in Automotive Vehicle Body
  • AUR20311 - Certificate II in Bicycles