Communicate business information

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURC270889A, 'Communicate business information'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate business information' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Communicate information orally

1.1. The purpose of oral communication is clarified with either the speaker or the listeners

1.2. A suitable oral communication style is selected to match the communication purpose and audience

1.3. Oral information given to others is delivered clearly, succinctly and unambiguously

1.4. Where oral information has been given to others, the received information is checked with the listeners to ensure it has been received and understood

1.5. Oral information received from others is listened to carefully and intently

1.6. Where oral information has been received from others, its meaning is checked with the speaker to ensure it has been received and understood

1.7. Where an oral communication has been received inaccurately, it is repeated and/or clarified with further detail

2. Communicate information in writing

2.1. The purpose of the written communication is clarified with either the writer or the reader

2.2. A suitable written communication style is selected to match the communication purpose and audience

2.3. Written information given to others is delivered clearly, succinctly and unambiguously

2.4. Where written information has been provided to others, the received information is checked with the readers to ensure it has been received and understood

2.5. Written information received from others is read carefully and intently

2.6. Where written information has been received from another, it is checked with the writer to ensure it has been read and understood

2.7. Where a written communication has been read inaccurately, further detail is sought to clarify the message

3. Achieve meeting outcomes

3.1. Purpose of a meeting is clarified with those participating

3.2. When a meeting is chaired, it is well-planned with a clear agenda, time and place of meeting, and the meeting is conducted efficiently in accordance with official law and procedures of meetings and constitution or requirements of the organisation concerned

3.3. Outcomes of a meeting are documented and official minutes of the meeting are promptly provided to all participants

3.4. Required action flowing from decisions reached at a meeting is documented

3.5. Persons responsible for implementing action from decisions at a meeting are promptly notified and details of the required action confirmed in writing

3.6. Follow-up action is taken to ensure all decisions of a meeting are acted upon

4. Make a presentation

4.1. Purpose of a presentation is identified and clarified with organisers and confirmed with the intended audience

4.2. Information to be communicated in a presentation is suitably organised and structured in accordance with company requirements

4.3. Resources available for the presentation are discussed with the organisers and suitable media selected for use in the presentation

4.4. Presentation aids, such as overhead projector transparencies, handouts, speech notes and demonstrations, are organised and prepared in advance, in accordance with recognised standards of good practice

4.5. Resources such as projectors, microphones and amplifiers are checked prior to the presentation to ensure they are functioning properly

4.6. Presentation is made as planned with attention to the reactions and feedback provided by the audience

4.7. Outcomes of the presentation are evaluated and acted upon in accordance with company procedures

5. Negotiate a solution

5.1. Preparation is made for the negotiation in accordance with company procedures, including consideration of subject matter, significance of outcomes for parties involved, facts, issues and options, and perceived positions of the parties involved

5.2. A suitable negotiation strategy is selected in accordance with company requirements, including the location, time and approach to be taken

5.3. Negotiations are conducted in accordance with planned approach

5.4. Negotiation outcomes are reviewed in terms of desired outcomes of both parties and suitable action initiated according to company requirements

5.5. Follow-up action to the negotiations is carried out, including discussions with other parties

5.6. Outcomes of the negotiation are documented in accordance with company requirements

Qualifications and Skillsets

AURC270889A appears in the following qualifications:

  • AUR20408 - Certificate II in Automotive Electrical Technology
  • AUR20105 - Certificate II in Automotive Administration
  • AUR30308 - Certificate III in Automotive Electrical Technology
  • AUR30805 - Certificate III in Automotive Vehicle Body
  • AUR30211 - Certificate III in Bicycles
  • AUR21105 - Certificate II in Automotive Sales
  • AUR20205 - Certificate II in Automotive Aftermarket Manufacturing
  • AUR20705 - Certificate II in Automotive Mechanical
  • AUR20611 - Certificate II in Marine
  • AUR30605 - Certificate III in Automotive Specialist
  • AUR30105 - Certificate III in Automotive Administration
  • AUR30711 - Certificate III in Outdoor Power Equipment
  • AUR30511 - Certificate III in Marine
  • AUR31005 - Certificate III in Automotive Sales
  • AUR20505 - Certificate II in Automotive Vehicle Servicing
  • AUR30405 - Certificate III in Automotive Mechanical Technology
  • AUR20905 - Certificate II in Automotive Vehicle Body
  • AUR20311 - Certificate II in Bicycles
  • AUR20811 - Certificate II in Outdoor Power Equipment