Maintain business image

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURC363337A, 'Maintain business image'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain business image' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Maintain physical appearance of the workplace

1.1. Cleanliness and tidiness of the workplace is maintained in accordance with industry and/or enterprise standards of occupational health and safety (OHS)

1.2. Workplace is free of rubbish and waste in accordance with industry, OHS and enterprise requirements

1.3. Standards of cleanliness are communicated to staff in accordance with enterprise procedures

1.4. Customer reception area is maintained to enterprise standards

1.5. Defined areas for specific tasks are created and maintained to enterprise requirements

1.6. Facilities and equipment maintenance is planned and regularly carried out

1.7. Enterprise image and signage is displayed consistently throughout the organisation

2. Maintain enterprise dress and grooming standards

2.1. Expectations regarding dress and grooming are communicated to staff on a regular basis

2.2. Standards are updated as needs arise according to enterprise requirements

2.3. Dress and grooming of staff are monitored to ensure standards are met

2.4. Breaches of standards are identified and corrected

3. Implement waste disposal processes

3.1. Waste disposal is monitored to ensure compliance with environmental, OHS, industry and enterprise requirements

3.2. Recycling opportunities are identified and implemented in accordance with environmental legislative, industry and enterprise standards

3.3. Environment Protection Authority documents are maintained

4. Promote products and services provided by the business

4.1. Promotional activities are implemented as planned according to enterprise policies and industry and legal requirements

4.2. Products/services are sold to highest quality level according to enterprise policies, manufacturer/component supplier specifications, industry and legal requirements

4.3. Sales promotions/campaigns are actively supported

Qualifications and Skillsets

AURC363337A appears in the following qualifications:

  • MSA40710 - Certificate IV in Recreational Vehicle and Accessories Retailing
  • MSA30710 - Certificate III in Recreational Vehicle and Accessories Retailing
  • AUR31205 - Certificate III in Automotive Retail, Service and Repair
  • AUR20105 - Certificate II in Automotive Administration
  • AUR21105 - Certificate II in Automotive Sales
  • AUR30105 - Certificate III in Automotive Administration
  • AUR31005 - Certificate III in Automotive Sales
  • AUR50105 - Diploma of Automotive Management
  • AUR40105 - Certificate IV in Automotive Management