Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURSCA005, 'Sell automotive products and services'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Sell automotive products and services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Engage customer and identify potential sale | 1.1 Welcoming customer environment is maintained and customer is approached in a timely and professional manner according to workplace procedures 1.2 Appropriate interpersonal skills are used to engage the customer 1.3 Customer needs and expectations for specific products and services are identified through questioning and active listening |
2. Present and demonstrate product or service to customer | 2.1 Product or service options that best meet customer needs are selected 2.2 Product or service features, functions and accessories are explained and demonstrated, eliciting customer interaction 2.3 Customers are given the opportunity, if appropriate, to test or trial the product or service 2.4 Customers are assisted to identify their preferred option |
3. Obtain customer agreement to purchase product or service | 3.1 Price for product or service is discussed or negotiated and agreed 3.2 Sale is made using appropriate closing technique 3.3 Sale is processed and documented according to workplace procedures |
4. Complete transaction and customer follow-up procedures | 4.1 Product or service transaction is supplied or delivered to customer according to supplier specifications and workplace delivery procedures 4.2 Customer satisfaction is determined and remedial action is taken as required to maximise repeat business or referral opportunities 4.3 Opportunities for value adding or repeat sales are identified and follow-up action is taken as required 4.4 Customer records are completed and plans are developed for follow-up of potential new sales of products and services |