Provide vehicle technology information

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURSCA3009, 'Provide vehicle technology information'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide vehicle technology information' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Obtain and evaluate on-board vehicle technology information

1.1. Vehicle and accessory instructions are located and analysed

1.2. Workplace, legislative and workplace health and safety (WHS) requirements relevant to vehicle handover procedures are complied with

1.3. Vehicle operating functions and technology are explained to customers

1.4. Vehicle operational instructions are read to identify correct operating procedures

1.5. Vehicle type and model instruction information is regularly reviewed and updated for customers

1.6. Vehicle information is assessed for its validity and reliability

1.7. Difficult to understand or inadequate operating instructions are simplified for customers

2. Communicate to customers

2.1. Vehicle technologies are communicated to customers according to dealership policies and procedures

2.2. Customer technology information is presented in a professional manner in line with dealership policy

2.3. Communications to customer regarding vehicle operating instructions are summarised so that they convey key points in a clear, concise manner in line with workplace procedures

3. Record vehicle handover information

3.1. Customer handover information is recorded according to workplace policy

3.2. Information is recorded and stored using workplace systems and procedures

4. Recommend and implement improvements to vehicle handover

4.1. Feedback is sought on vehicle handover techniques and improvements are evaluated and recommended

4.2. Vehicle handover strategies are maximised for customer service and repeat business


Qualifications and Skillsets

AURSCA3009 appears in the following qualifications:

  • AUR31012 - Certificate III in Automotive Sales