Check in aircraft passengers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AVII2007B, 'Check in aircraft passengers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Check in aircraft passengers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Greet passenger

1.1 Passenger is greeted in accordance with workplace customer service procedures

1.2 Passenger is asked for their name and details of their flight

1.3 Photographic identification is requested from the passenger and their identity is confirmed

2Check in passenger using manual process

2.1 When manual procedures are being followed, passenger's name is identified and confirmed on the passenger list for the nominated flight

2.2 Where possible, passenger's seating preference on the aircraft is sought

2.3 Passenger's check-in is recorded on the passenger list and a suitable and available aircraft seat is allocated

2.4 Passenger is advised of any changes in flight arrangements including delays, cancellations and gate changes

3Check in passenger using computerised process

3.1 When computerised procedures are being followed, passenger's name and indicated flight are entered into the system using relevant workplace procedures

3.2 Passenger's booking for the flight is confirmed on the system

3.3 Should the passenger's name not be found in bookings for the flight, appropriate action is taken in discussion with the passenger to resolve the problem in accordance with workplace procedures

3.4 Where relevant, passenger's seating preference on the aircraft is sought or if in a loyalty program confirmed from their preference profile

3.5 Passenger is advised of prohibited items that are not allowed to be carried onto an aircraft or carried in baggage in accordance with workplace procedures and regulatory requirements

3.6 Passenger's check-in is confirmed on the system and a suitable and available aircraft seat is allocated using appropriate workplace procedures

4Check in baggage

4.1 Where applicable, passenger is requested to present her/his baggage for check-in

4.2 Items of cabin baggage are checked to ensure that they fall within number, size and weight requirements, and if not, the passenger is courteously advised that relevant items must be checked in together with any other items for carriage in the aircraft's hold

4.3 Passenger's checked-in baggage is weighed on the scales in accordance with workplace procedures

4.4 Baggage weight is compared to allowable limits for the passenger's class of travel

4.5 If baggage is above the allowable limit but still permissible under excess baggage rules, passenger is advised and arrangements are made for excess baggage payment in accordance with workplace procedures

4.6 If baggage is above the allowable limit and the excess is not permissible under regulatory requirements, passenger is advised in accordance with workplace procedures and requested to take appropriate action to reduce baggage weight to within the allowable limit

4.7 Baggage details are recorded on the aircraft's baggage list and entered into the computer system dependent on the workplace procedures for the type of check-in process being used

4.8 Baggage is labelled in accordance with workplace procedures using either manually or printer-produced tags dependent on the system being used, including overweight, oversize or fragile labels where applicable

4.9 Where loyalty services apply, baggage is tagged with the appropriate label

4.10 Passenger's baggage is placed on the baggage belt or cart, as applicable

4.11 Passenger's baggage check-in record is attached to their ticket or boarding pass sleeve

4.12 Baggage is handled at all times in accordance with OH&S regulations and workplace procedures

5Respond to problems during check-in

5.1 A problem arising during check-in is promptly identified and clarified in accordance with workplace procedures

5.2 Options for the resolution of the identified problem are explored in consultation with the passenger and other staff in accordance with workplace procedures and any relevant regulatory requirements

5.3 Where a problem cannot be immediately resolved, the problem is referred to an appropriate supervisor or other relevant staff for action in accordance with workplace procedures

6Issue boarding pass

6.1 On finalisation of check-in procedures, a manual or computer-produced boarding pass is issued and presented to the passenger in accordance with workplace procedures

6.2 Passenger's attention is drawn to relevant details on the boarding pass including the flight code, the boarding gate and the required boarding time

7Direct passenger to security gate

7.1 Passenger is directed to the security gate in accordance with workplace procedures

7.2 Where applicable, passengers subscribing to a loyalty scheme and/or airline club are advised of the location of the club lounge and the facilities available in accordance with workplace procedures

Qualifications and Skillsets

AVII2007B appears in the following qualifications:

  • AVI20408 - Certificate II in Aviation (Ground Operations and Service)