Complete aircraft despatch duties

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AVIL3002B, 'Complete aircraft despatch duties'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Complete aircraft despatch duties' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1Provide assistance to passengers with special needs

1.1 Special needs passengers are identified and their boarding passes checked and processed in accordance with workplace procedures

1.2 Special needs passengers are assisted to board the aircraft in accordance with workplace procedures and relevant regulatory requirements

2Board passengers

2.1 Upon the boarding announcement, passengers are greeted at the gate and their boarding passes either checked manually, or fed into the automated reader

2.2 If using manual processes, the passenger's details are added to the passenger list and loading sheet and their boarding pass processed and returned in accordance with workplace procedures

2.3 If using computerised processes, the passenger's boarding pass is returned, upon confirmation

2.4 In the event of a problem with the boarding pass, appropriate action is taken in consultation with the passenger to resolve the problem

2.5 If a problem with a boarding pass cannot be readily resolved, the passenger is referred to appropriate customer service staff

2.6 Passengers' cabin baggage is monitored for size and weight and, where necessary, checked with the aid of the cabin baggage size gauge

2.7 Where cabin baggage is found to be oversize/overweight, the passenger is courteously advised that it must be carried in the hold and arrangements are made to have it appropriately tagged and transferred to the baggage handling section

2.8 Passengers are directed to the aircraft via the aerobridge/aircraft stairs dependent on type of aircraft and airport facility

3Communicate with cabin/customer service manager and command pilot/captain

3.1 Appropriate communications are maintained with the cabin/customer service manager on the aircraft to facilitate smooth and timely boarding of passengers

3.2 Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to the cabin/customer service manager on the aircraft in accordance with workplace procedures

3.3 Once the provisional load sheet has been signed by the command pilot/captain, a copy is retained in accordance with workplace procedures

4Despatch aircraft

4.1 Upon closing of aircraft door, authority is given to retract the aerobridge/stairs, where applicable

4.2 Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Qualifications and Skillsets

AVIL3002B appears in the following qualifications:

  • AVI30408 - Certificate III in Aviation (Ground Operations and Service)