Manage disruptive and or unlawful behaviour

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AVIO2014A, 'Manage disruptive and or unlawful behaviour'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage disruptive and or unlawful behaviour' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Monitor passenger behaviour


Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour


Potential problem situations are quickly identified and steps taken to defuse the situation in accordance with agreed procedures


Incidents which breach legislation are identified and appropriate action is taken


Surveillance equipment is operated within legal and workplace parameters


Identify and resolve disruptive/unlawful activity


The nature of disruptive or unlawful behaviour is accurately assessed and, if possible, conflict is resolved using relevant conflict resolution strategies


Procedures are followed to isolate the offender(s) and minimise disruption to other passengers where appropriate


Assistance is sought from other staff and external support services where necessary


The situation is resolved and follow-up action is implemented according to the appropriate workplace rules, regulations and guidelines


Take action to control unlawful behaviour


Assistance is sought from other staff and external support services where necessary


The nature of the offence and the consequences of the behaviour are clearly communicated to the offender


Staff involvement in the apprehension of offenders is undertaken within legal and workplace parameters


Report and document incident(s)


Incidents are reported using the appropriate document format in accordance with workplace policies and procedures


All documentation is drafted in accordance with workplace rules, regulations and guidelines