Contribute to effective workplace relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBFLM303B, 'Contribute to effective workplace relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Contribute to effective workplace relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Seek, receive and communicate information and ideas


Information associated with the achievement of work responsibilities is collected from appropriate sources


Ideas and information are communicated in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any special needs


Contributions from internal and external sources are sought and valued in developing and refining new ideas and approaches within organisational processes


Consultation process allows employees to contribute to issues related to their work, and the outcomes of consultation are promptly made known to the work team


Issues raised are dealt with and resolved promptly or referred to relevant personnel


Encourage trust and confidence


People are treated with integrity, respect and empathy


Effective relationships are encouraged within the framework of the organisation's social, ethical and business standards


Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance


Interpersonal styles and methods are adjusted to the organisation's social and cultural environment


Identify and use networks and relationships


Workplace networks are identified and used to help build relationships


Value of networks and other work relationships is recognised in providing benefits for the team and the organisation


Contribute to positive outcomes


Difficulties are identified and action is taken within own level of responsibility to rectify the situation according to organisational and legal requirements


Colleagues are supported in resolving work difficulties


Workplace outcomes are regularly reviewed and improved in consultation with relevant personnel


Poor work performance is identified and action is taken within own level of responsibility according to organisational policies


Conflict is dealt with constructively within the organisation's established processes

Qualifications and Skillsets

BSBFLM303B appears in the following qualifications:

  • AUR31205 - Certificate III in Automotive Retail, Service and Repair
  • AUR20105 - Certificate II in Automotive Administration
  • AUR30105 - Certificate III in Automotive Administration
  • AUR50105 - Diploma of Automotive Management
  • AUR40105 - Certificate IV in Automotive Management