Contribute to effective workplace relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBFLM303C, 'Contribute to effective workplace relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Contribute to effective workplace relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Seek, receive and communicate information and ideas

1.1. Collect information associated with the achievement of work responsibilities from appropriate sources

1.2. Communicate ideas and information to diverse audiences in an appropriate and sensitive manner

1.3. Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes

1.4. Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team

1.5. Promptly deal with and resolve issues raised, or refer them to relevant personnel

2. Encourage trust and confidence

2.1. Treat people with integrity, respect and empathy

2.2. Encourage effective relationships within the framework of the organisation's social, ethical and business standards

2.3. Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4. Adjust interpersonal styles and methods in relation the to organisation's social and cultural environment

3. Identify and use networks and relationships

3.1. Identify and utilise workplace networks to help build relationships

3.2. Identify and describe the value and benefits of networks and other work relationships for the team and the organisation

4. Contribute to positive outcomes

4.1. Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements

4.2. Support colleagues in resolving work difficulties

4.3. Regularly review workplace outcomes and implement improvements in consultation with relevant personnel

4.4. Identify and resolve poor work performance within own level of responsibility and according to organisational policies

4.5. Deal constructively with conflict, within the organisation's established processes

Qualifications and Skillsets

BSBFLM303C appears in the following qualifications:

  • PUA32809 - Certificate III in Public Safety (Preventive Health)
  • FNS40510 - Certificate IV in Personal Injury Management (Underwriting)
  • CPP30111 - Certificate III in Surveying and Spatial Information Services
  • CPP30411 - Certificate III in Security Operations
  • CPP30311 - Certificate III in Property Services (Operations)
  • CPP30607 - Certificate III in Investigative Services
  • AUR20105 - Certificate II in Automotive Administration
  • AUR30105 - Certificate III in Automotive Administration
  • BSB30110 - Certificate III in Business
  • UEG30110 - Certificate III in Gas Industry Operations
  • FPI30105 - Certificate III in Forest Growing and Management
  • FPI30205 - Certificate III in Harvesting and Haulage
  • FPI30505 - Certificate III in Timber Manufactured Products
  • FPI30405 - Certificate III in Wood Panel Products
  • FPI30305 - Certificate III in Sawmilling and Processing
  • FPI30605 - Certificate III in Timber Merchandising
  • SFI30211 - Certificate III in Fishing Operations
  • SFI30611 - Certificate III in Seafood Industry (Sales and Distribution)
  • SFI30111 - Certificate III in Aquaculture
  • SFI30511 - Certificate III in Seafood Processing
  • SFI30311 - Certificate III in Seafood Industry (Environmental Management Support)
  • HLT32607 - Certificate III in Pathology
  • HLT32507 - Certificate III in Health Services Assistance
  • HLT60107 - Advanced Diploma of Western Herbal Medicine
  • HLT60707 - Advanced Diploma of Ayurveda
  • HLT60607 - Advanced Diploma of Homoeopathy
  • HLT41407 - Certificate IV in Cast Technology
  • HLT51307 - Diploma of Hearing Device Prescription and Evaluation
  • HLT61007 - Advanced Diploma of Nutritional Medicine
  • HLT41007 - Certificate IV in Health Care (Ambulance)
  • HLT32807 - Certificate III in Health Support Services
  • HLT32907 - Certificate III in Health Administration
  • HLT30207 - Certificate III in Non-Emergency Client Transport
  • HLT32407 - Certificate III in Allied Health Assistance
  • HLT42107 - Certificate IV in Cardiac Technology
  • HLT60507 - Advanced Diploma of Naturopathy
  • HLT31407 - Certificate III in Hospital/Health Services Pharmacy Support
  • HLT41307 - Certificate IV in Audiometric Assessment
  • HLT31107 - Certificate III in Sterilisation Services
  • HLT31507 - Certificate III in Nutrition and Dietetic Assistance
  • HLT43607 - Certificate IV in Rehabilitation and Assistive Technology
  • HLT60907 - Advanced Diploma of Aromatic Medicine
  • HLT41907 - Certificate IV in Sleep Technology
  • HLT33107 - Certificate III in Basic Health Care
  • HLT50607 - Diploma of Paramedical Science (Anaesthesia)
  • HLT42607 - Certificate IV in Anaesthetic Technology
  • HLT32007 - Certificate III in Mortuary Theatre Practice
  • HLT32107 - Certificate III in Prosthetic/Orthotic Technology

And the skillsets: