Support continuous improvement systems and processes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBFLM309C, 'Support continuous improvement systems and processes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Support continuous improvement systems and processes' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Contribute to continuous improvement systems and processes

1.1. Actively encourage and support team members to participate are in decision making processes and to assume responsibility and exercise initiative

1.2. Communicate the organisation's continuous improvement processes to individuals and teams

1.3. Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation's continuous improvement processes

2. Monitor and report on specified outcomes

2.1. Utilise the organisation's systems and technology to monitor team progress and to identify ways in which planning and operations could be improved

2.2. Apply continuous improvement techniques and processes to improve customer service

3. Support opportunities for further improvement

3.1. Communicate agreed recommendations for improvements in achieving the business plan to team members

3.2. Document and use work performance to identify opportunities for further improvement

3.3. Maintain records, reports and recommendations for improvement within the organisation's systems and processes


Qualifications and Skillsets

BSBFLM309C appears in the following qualifications:

  • ACM30410 - Certificate III in Companion Animal Services
  • ICP30810 - Certificate III in Printing and Graphic Arts (Sacks and Bags)
  • LMF31608 - Certificate III in Security Screens and Grills
  • AUR20105 - Certificate II in Automotive Administration
  • AUR21105 - Certificate II in Automotive Sales
  • AUR30105 - Certificate III in Automotive Administration
  • AUR31005 - Certificate III in Automotive Sales
  • BSB30110 - Certificate III in Business
  • FPP40210 - Certificate IV in Papermaking Operations
  • FPP30110 - Certificate III in Pulping Operations
  • FPP40110 - Certificate IV in Pulping Operations
  • FPP30210 - Certificate III in Papermaking Operations
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP30704 - Certificate III in School Support Services
  • SFI30211 - Certificate III in Fishing Operations
  • SFI30611 - Certificate III in Seafood Industry (Sales and Distribution)
  • SFI30111 - Certificate III in Aquaculture
  • SFI30511 - Certificate III in Seafood Processing
  • SFI30311 - Certificate III in Seafood Industry (Environmental Management Support)
  • HLT32907 - Certificate III in Health Administration