Support a workplace learning environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBFLM311C, 'Support a workplace learning environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support a workplace learning environment' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Encourage a learning environment

1.1. Encourage and support workplace learning opportunities

1.2. Implement learning plans as an integral part of individual and team performance plans

1.3. Implement learning plans to reflect diversity of needs and learning opportunities

1.4. Encourage individual and team access to, and participation in, learning opportunities

1.5. Liaise effectively with training and development specialists to contribute to learning opportunities which enhance individual, team and organisational performance

2. Encourage and promote learning of team and individuals

2.1. Promote a learning culture within the team and organisation

2.2. Support coaching and mentoring for the development of workplace knowledge, skills and attitudes

2.3. Encourage team members to assess own competencies, and to identify own learning and development needs

2.4. Share the benefits of learning with others in the team and organisation

2.5. Provide recognition and feedback for workplace achievement in a timely and appropriate manner

3. Identify opportunities for improvement

3.1. Monitor the performance of individuals and teams to determine the type and extent of required work-based support

3.2. Gather feedback from individuals and teams to identify opportunities for improving future learning arrangements

3.3. Negotiate adjustments with training and development specialists to improve the efficiency and effectiveness of learning

3.4. Record, document and report learning outcomes in accordance with the organisation's systems and procedures

Qualifications and Skillsets

BSBFLM311C appears in the following qualifications:

  • BSB30110 - Certificate III in Business
  • FPP40210 - Certificate IV in Papermaking Operations
  • FPP30110 - Certificate III in Pulping Operations
  • FPP40110 - Certificate IV in Pulping Operations
  • FPP30210 - Certificate III in Papermaking Operations
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP30704 - Certificate III in School Support Services
  • SFI30211 - Certificate III in Fishing Operations
  • SFI30611 - Certificate III in Seafood Industry (Sales and Distribution)
  • SFI30111 - Certificate III in Aquaculture
  • SFI30511 - Certificate III in Seafood Processing
  • SFI30311 - Certificate III in Seafood Industry (Environmental Management Support)