Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBFLM403B, 'Implement effective workplace relationships'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Reference books for 'Implement effective workplace relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements and Performance Criteria
Collect, analyse and communicate information and ideas
Relevant information is collected from appropriate sources, analysed and shared with the work team to improve work performance
Ideas and information are communicated in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any special needs
Consultation processes are implemented to encourage employees to contribute to issues related to their work, and feedback in regard to outcomes is promptly relayed to the work team
Contributions from internal and external sources are sought and valued in developing and refining new ideas and approaches
Processes are implemented to ensure that issues raised are resolved promptly or referred to relevant personnel as required
Develop trust and confidence
All internal and external contacts are treated with integrity, respect and empathy
The organisation's social, ethical and business standards are used to develop and maintain effective relationships
Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance
Interpersonal styles and methods are adjusted to meet the organisation's social and cultural environment
Other members of the work team are encouraged to follow examples set, according to organisation's policies and procedures
Develop and maintain networks and relationships
Networks are used to identify and build relationships
Networks and other work relationships are used to provide identifiable benefits for the team and organisation
Manage difficulties into positive outcomes
Difficulties are identified and analysed, and action is taken to rectify the situation within the requirements of the organisation and relevant legislation
Colleagues are guided and supported to resolve work difficulties
Workplace outcomes are regularly reviewed and improved in consultation with relevant personnel
Poor work performance is managed within the organisation's processes
Conflict is managed constructively within the organisation's processes