Communicate with community stakeholders

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBGOV404, 'Communicate with community stakeholders'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate with community stakeholders' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the organisation's community stakeholder communication strategy

1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication

1.2 Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation

1.3 Discuss proposed organisational communication stakeholder strategy with board and/or committee members

1.4 Assess the success of past community stakeholder communication methods

1.5 Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation

1.6 Evaluate options for action with community stakeholders and identify preferred options

1.7 Convey information on preferred communication options with community stakeholders to the board and/or the committee

1.8 Follow organisational policies and procedures for confidential information

2. Implement the organisation's community stakeholder communication strategy

2.1 Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers

2.2 Assign appropriate communication methods to designated personnel and/or volunteers

2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy

2.4 Raise and discuss issues of importance with community stakeholders

2.5 Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate

2.6 Provide information to community stakeholders about the organisation’s activities

2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members

2.8 Deal with feedback according to policies and procedures, and in consultation with management

2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy

2.10 Update organisational records from background information gathered through relevant networks

3. Review the organisation's community stakeholder communication activities

3.1 Monitor the organisation's community stakeholder communication activities

3.2 Determine the effectiveness of the organisation's community stakeholder communication activities

3.3 Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers

3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities

3.5 Document organisational communication activities