Manage human resources services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBHRM501A, 'Manage human resources services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage human resources services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Determine strategies for delivery of human resources services

1.1. Analyse strategic and operational plans to determine human resources requirements

1.2. Consult line and senior managers to identify human resources needs within their area

1.3. Develop options for delivery of human resources services

1.4. Ensure options for human resources services comply with legislative requirements and organisational policies

1.5. Develop and agree on strategies and action plans for delivery of human resources services

1.6. Agree and document roles and responsibilities of human resources team, line managers, and external contractors

2. Manage the delivery of human resources services

2.1. Develop and negotiate service agreements between the human resources team, service providers and client groups

2.2. Document and communicate service specifications, performance standards and timeframes

2.3. Identify and arrange training support if required

2.4. Agree and arrange monitoring of quality assurance processes

2.5. Ensure that services are delivered by appropriate providers in accordance with service agreements and operational plans

2.6. Identify and rectify underperformance of human resources team or service providers

3. Evaluate human resources service delivery

3.1. Survey clients to determine level of satisfaction

3.2. Capture on-going client feedback for the review processes

3.3. Analyse feedback and surveys and recommend changes to service delivery

3.4. Obtain approvals to variations in service delivery from appropriate managers

4. Manage integration of business ethics in human resources practices

4.1. Ensure that personal behaviour is consistently ethical and reflects values of the organisation

4.2. Ensure that Code of Conduct is observed across the organisation and that its expectations are incorporated in human resources policies and practices

4.3. Observe confidentiality requirements in dealing with all human resources information

4.4. Deal with unethical behaviour promptly

4.5. Ensure that all human resources staff are clear about ethical expectations of their behaviour

Qualifications and Skillsets

BSBHRM501A appears in the following qualifications:

  • PRM40509 - Certificate IV in Asset Maintenance (Waste Management)
  • SIS50410 - Diploma of Sport and Recreation Administration
  • SIS50110 - Diploma of Facility Management
  • SIS40110 - Certificate IV in Community Recreation
  • SIS50310 - Diploma of Outdoor Recreation
  • BSB50207 - Diploma of Business
  • BSB50607 - Diploma of Human Resources Management
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • SFI40611 - Certificate IV in Seafood Industry Sales and Distribution