Work effectively in the international education services industry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBIND302, 'Work effectively in the international education services industry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively in the international education services industry' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access information on work roles and career planning

1.1 Identify information on career prospects in international education industry from appropriate sources

1.2 Identify range of work roles in international education organisations from appropriate sources

1.3 Identify a professional career pathway plan

2 Interact effectively with clients

2.1 Identify and respect cultural and intercultural protocols of industry and organisation

2.2 Identify and comply with organisational client services policies and guidelines

2.3 Apply appropriate crosscultural communication skills in interactions with international clients

2.4 Interact effectively with internal and external clients, coworkers and the public

2.5 Work effectively in a team

3 Perform work tasks effectively

3.1 Manage time and prioritise work role tasks efficiently and effectively

3.2 Follow organisational work procedures and work behaviour guidelines

3.3 Seek feedback on personal performance in work role from others, including appropriate organisation officer

3.4 Review own performance and identify any areas for improvement

4 Comply with legislative and regulatory requirements

4.1 Identify legislative and regulatory compliance requirements and codes relevant to work role

4.2 Comply with legislative and regulatory requirements relevant to work role

4.3 Comply with industry codes of practice

4.4 Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures

5 Participate in learning to promote career development

5.1 Undertake an audit of relevant work skills, knowledge and attributes

5.2 Determine appropriate ways of bridging gaps in own work skills

5.3 Identify future skills requirements

5.4 Identify and participate in professional development learning opportunities