Handle mail

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBINM202A, 'Handle mail'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Handle mail' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



1. Receive and distribute incoming mail

1.1. Ensure that incoming mail is checked and registered in accordance with organisational policies and procedures

1.2. Identify titles and locations of company personnel and departments

1.3. Identify and distribute urgent and confidential mail in accordance with organisational requirements

1.4. Sort and despatch mail to nominated person/location in accordance with organisational requirements

1.5. Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures

2. Collect and despatch outgoing mail

2.1. Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures

2.2. Record and process outgoing mail for despatch in accordance with organisational requirements

2.3. Despatch mail to meet designated time lines

3. Organise urgent and same day deliveries

3.1. Evaluate delivery options and select best option

3.2. Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications

3.3. Organise lodgement or pick up of emergency deliveries and follow-up if necessary

Qualifications and Skillsets

BSBINM202A appears in the following qualifications:

  • SIS20310 - Certificate II in Sport and Recreation
  • AUR20105 - Certificate II in Automotive Administration
  • AUR20205 - Certificate II in Automotive Aftermarket Manufacturing
  • AUR30105 - Certificate III in Automotive Administration
  • BSB20107 - Certificate II in Business
  • SIF20108 - Certificate II in Funeral Operations
  • PSP20104 - Certificate II in Government
  • HLT21207 - Certificate II in Health Support Services
  • SIR20207 - Certificate II in Retail