Communicate effectively as a workplace leader

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBLDR401, 'Communicate effectively as a workplace leader'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate effectively as a workplace leader' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify context for communication

1.1 Identify reason and context for communication

1.2 Identify persons relevant to the communication context

1.3 Clarify specific environment and personnel factors that may impact on the success of the communication

1.4 Identify and clearly understand the desired outcome of the communication

1.5 Evaluate available methods of communication against their suitability for the specific communication requirements

1.6 Identify potential barriers to effective communication and develop solutions to minimise impact

1.7 Incorporate relevant business policies, procedures, regulations and legislation into communication processes

2. Clarify message and engage communication

2.1 Undertake communication using media and format relevant to the context

2.2 Incorporate respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Seek feedback on communication processes from all parties

2.5 Provide opportunities to clarify and confirm understanding

3. Take follow-up actions

3.1 Maintain record of the communication process and outcomes in line with enterprise policy and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Identify and incorporate opportunities to improve leadership communication processes