Manage business operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBMGT604A, 'Manage business operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage business operations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Implement tactical and operational plans


Supply chains of resources to organisation or department established and operating effectively


Requirements for skilled labour are met in accordance with plans


Activities are brought on line in accordance with scheduling requirements of plans


Preventative and breakdown maintenance arrangements for business systems are integrated into operations


Cost maintenance and control systems are implemented


Performance measurement systems are tested and operational


Projects are commenced consistent with the project management plan


Co-ordination of people, resources and equipment provide optimum results


Products/services meet quality and functional specifications


Communication/consultation is undertaken according to plans


Implementation is consistent with business and strategic plans in place


Monitor performance


Performance indicators and criteria for assessment are confirmed and in place


Indicators/criteria are consistent with organisational objectives and planned outcomes


Projects are managed in accordance with established project management protocols


Timely reports on all key aspects of the business are available and user-friendly, and balanced in terms of financial and non financial performance


System failures, product failures and variances to plan are reported as they occur


Respond to performance data


Relevant performance reports are identified and analysed in detail


System specifications and protocols are reviewed to eliminate future failure


Groups and individuals contributing to under-performance are coached, and training provided where appropriate


System processes and work methods are regularly reviewed as part of continual improvement