Build client relationships and business networks

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBREL402A, 'Build client relationships and business networks'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Build client relationships and business networks' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Initiate interpersonal communication with clients

1.1. Identify and use preferred client communication styles and methods

1.2. Establish rapport with clients using verbal and non-verbal communication processes

1.3. Investigate and act upon opportunities to offer positive feedback to clients

1.4. Use open questions to promote two-way communication

1.5. Identify and act upon potential barriers to effective communication with clients

1.6. Initiate communication processes which relate to client needs, preferences and expectations

2. Establish client relationship management strategies

2.1. Develop client loyalty objectives focussing on the development of long term business partnerships

2.2. Assess client profile information to determine approach

2.3. Develop client loyalty strategies to attract and retain clients in accordance with the business strategy

2.4. Identify and apply client care and client service standards

3. Maintain and improve ongoing relationships with clients

3.1. Develop strategies to obtain ongoing feedback from clients to monitor satisfaction levels

3.2. Develop strategies to elicit feedback which provide information in a form that can be used to improve relationships with clients

3.3. Obtain feedback to develop and implement strategies which maintain and improve relationships with clients

4. Build and maintain networks

4.1. Allocate time to establish and maintain business contacts

4.2. Participate in business associations and/or professional development activities to establish and maintain a network of support for the business and to enhance personal knowledge of the market

4.3. Establish communication channels to exchange information and ideas

4.4. Provide, seek and verify information to the network

Qualifications and Skillsets

BSBREL402A appears in the following qualifications:

  • ICP40610 - Certificate IV in Printing and Graphic Arts (Management_Sales)
  • ICP40210 - Certificate IV in Printing and Graphic Arts (Multimedia)
  • ICP50410 - Diploma of Printing and Graphic Arts (Management_Sales)
  • ICP50210 - Diploma of Printing and Graphic Arts (Multimedia)
  • FNS40710 - Certificate IV in Financial Practice Support
  • SIS40410 - Certificate IV in Sport and Recreation
  • BSB40807 - Certificate IV in Frontline Management
  • BSB40407 - Certificate IV in Small Business Management
  • BSB41307 - Certificate IV in Marketing
  • BSB40107 - Certificate IV in Advertising
  • BSB40610 - Certificate IV in Business Sales
  • CHC42708 - Certificate IV in Volunteer Program Coordination
  • CHC42008 - Certificate IV in Employment Services
  • CHC42608 - Certificate IV in Celebrancy
  • PSP52410 - Diploma of Interpreting
  • PSP52310 - Diploma of Translating
  • PSP40104 - Certificate IV in Government
  • TAE40110 - Certificate IV in Training and Assessment
  • AHC41110 - Certificate IV in Irrigation
  • AHC40710 - Certificate IV in Retail Nursery
  • AHC40410 - Certificate IV in Horticulture
  • CUE50303 - Diploma of Live Production, Theatre and Events (Technical Production)
  • LMT50607 - Diploma of Fashion and Textiles Merchandising
  • LMT41207 - Certificate IV in Fashion and Textiles Merchandising
  • LMT60507 - Advanced Diploma of Fashion and Textiles Merchandising
  • SIR40207 - Certificate IV in Retail Management