Research, locate and provide legal and other information in response to requests

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBRES402A, 'Research, locate and provide legal and other information in response to requests'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Research, locate and provide legal and other information in response to requests' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Receive and process a request for information


Document request using appropriate recording system


Confirm client identity and/or other party's right to receive information


Clarify client needs and establish relevant criteria in consultation with designated person to ensure client needs are met


Research and identify appropriate response methods and format


Forward request for information to others where appropriate


Identify information source/s


Identify and research relevant sources and locations of information


Obtain access to identified sources


Resolve problems with accessing information promptly and efficiently


Organise self or other person to extract information


Locate and extract information relevant to the particular request


Discuss and implement resolutions to problems in accessing information with designated person where appropriate


Copy extracted information in accordance with firm's security and confidentiality procedures


Maintain integrity of contents/information


Ensure information meets request


Analyse, evaluate and edit extracted information to fit client needs


Combine different types of information, where appropriate, to provide a response to a request


Compose report/correspondence


Develop report/correspondence plan and synopsis


Write report/correspondence using clear and concise language


Check spelling, punctuation, grammar and amend where necessary


Organise self or other person to format report/ correspondence


Format report/correspondence according to enterprise requirements


Check report/correspondence for accuracy and to ensure that intended meaning is readily understood by recipient and that it conforms with firm's policies and procedures


Finalise report/ correspondence


Arrange review and sign off of report/ correspondence with designated person within designated time lines


Apply firm's information recording procedures


Forward report/correspondence to client