Monitor and manage small business operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBSMB405A, 'Monitor and manage small business operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Monitor and manage small business operations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




1.1. Develop an action plan to provide a clear and coherent direction, in accordance with the business goals and objectives

1.2. Identify occupational health and safety (OHS) and environmental issues and implement strategies to minimise risk factors

1.3. Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria

1.4. Develop performance measures and operational targets to conform with the business plan

1.5. Develop strategies for innovation, including the utilisation of existing, new or emerging technologies, where practicable, to optimise business performance

2. Implement operational strategies and procedures

2.1. Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction

2.2. Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan

2.3. Maintain staffing requirements, where applicable, within budget to maximise productivity

2.4. Carry out the provision of goods/services in accordance with established legal, ethical cultural and technical standards

2.5. Provide goods/services in accordance with time, cost and quality specifications, and customer requirements

2.6. Apply quality procedures to address product/service and customer requirements

3. Monitor business performance

3.1. Regularly monitor/review the achievement of operational targets to ensure optimum business performance, in accordance with the business plan goals and objectives

3.2. Review systems and structures, with a view to more effectively supporting business performance

3.3. Investigate and analyse operating problems to establish causes and implement changes as required as part of the business quality system

3.4. Amend operational policies and procedures to incorporate corrective action

4. Review business operations

4.1. Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives

4.2. Clearly record proposed changes to aid future planning and evaluation

4.3. Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Qualifications and Skillsets

BSBSMB405A appears in the following qualifications:

  • ACM40310 - Certificate IV in Companion Animal Services
  • PRM40209 - Certificate IV in Asset Maintenance (Pest Management)
  • PRM40704 - Certificate IV in Asset Maintenance (Fire Safety Systems Inspection)
  • LMF40308 - Certificate IV in Musical Instrument Making and Repair
  • LMF60208 - Advanced Diploma of Interior Design
  • LMF50408 - Diploma of Interior Design and Decoration
  • LMF40609 - Certificate IV in Design of Kitchens, Bathrooms and Interior Spaces
  • LMF40408 - Certificate IV in Interior Decoration
  • LMF50308 - Diploma of Stained Glass and Lead Lighting
  • FNS60410 - Advanced Diploma of Financial Planning
  • FNS50310 - Diploma of Finance and Mortgage Broking Management
  • FNS50910 - Diploma of Banking Services Management
  • FNS40210 - Certificate IV in Bookkeeping
  • FNS50610 - Diploma of Financial Planning
  • CPC40708 - Certificate IV in Building and Construction (Trade Contracting)
  • CPC40808 - Certificate IV in Swimming Pool and Spa Building
  • CPC40110 - Certificate IV in Building and Construction (Building)
  • CPC40911 - Certificate IV in Plumbing and Services
  • MEM50311 - Diploma of Jewellery and Object Design
  • MEM60211 - Advanced Diploma of Jewellery and Object Design
  • ICT40210 - Certificate IV in Telecommunications Network Engineering
  • ICT40410 - Certificate IV in Radio Frequency Networks
  • ICT40110 - Certificate IV in Optical Networks
  • ICT40310 - Certificate IV in Telecommunications Radio Communications
  • ICT40610 - Certificate IV in Telecommunications Networks Technology
  • ICT30410 - Certificate III in Telecommunications Digital Reception Technology
  • SFL40110 - Certificate IV in Floristry
  • SFL50110 - Diploma of Floristry Design
  • SIS40210 - Certificate IV in Fitness
  • CPP40507 - Certificate IV in Property Services (Business Broking)
  • CPP40811 - Certificate IV in Access Consulting
  • BSB40407 - Certificate IV in Small Business Management
  • WRH40209 - Certificate IV in Trichology
  • WRH40109 - Certificate IV in Hairdressing
  • SIF40108 - Certificate IV in Funeral Services
  • CHC42608 - Certificate IV in Celebrancy
  • PSP61110 - Advanced Diploma of Interpreting
  • PSP61010 - Advanced Diploma of Translating
  • CUS40209 - Certificate IV in Sound Production
  • CUS40309 - Certificate IV in Music Business
  • CUS40109 - Certificate IV in Music
  • AHC50810 - Diploma of Production Nursery Management
  • AHC40110 - Certificate IV in Agriculture
  • AHC50910 - Diploma of Retail Nursery Management
  • AHC41010 - Certificate IV in Agribusiness
  • CUV40603 - Certificate IV in Opal Cutting and Polishing
  • SFI50211 - Diploma of Fishing Operations
  • SFI40111 - Certificate IV in Aquaculture
  • SFI40511 - Certificate IV in Seafood Processing
  • SFI40611 - Certificate IV in Seafood Industry Sales and Distribution
  • CUE50403 - Diploma of Venues and Events
  • LMT50207 - Diploma of Medical Grade Footwear
  • LMT60207 - Advanced Diploma of Medical Grade Footwear
  • FDF30310 - Certificate III in Plant Baking
  • FDF40110 - Certificate IV in Food Processing
  • FDF30810 - Certificate III in Plant Baking
  • FDF30110 - Certificate III in Food Processing
  • FDF30210 - Certificate III in Pharmaceutical Manufacturing
  • FDF40210 - Certificate IV in Pharmaceutical Manufacturing
  • CUF40407 - Certificate IV in Make-up

And the skillsets: