Work effectively with others

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWOR203A, 'Work effectively with others'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively with others' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop effective workplace relationships

1.1. Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships

1.2. Take time and resource constraints into account in fulfilling work requirements of self and others

1.3. Encourage, acknowledge and act upon constructive feedback provided by others in the workgroup

2. Contribute to workgroup activities

2.1. Provide support to team members to ensure workgroup goals are met

2.2. Contribute constructively to workgroup goals and tasks according to organisational requirements

2.3. Share information relevant to work with workgroup to ensure designated goals are met

2.4. Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

3. Deal effectively with issues, problems and conflict

3.1. Respect differences in personal values and beliefs and their importance in the development of relationships

3.2. Identify any linguistic and cultural differences in communication styles and respond appropriately

3.3. Identify issues, problems and conflict encountered in the workplace

3.4. Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

Qualifications and Skillsets

BSBWOR203A appears in the following qualifications:

  • PRM20509 - Certificate II in Asset Maintenance (Waste Management)
  • FNS30510 - Certificate III in General Insurance
  • FNS30210 - Certificate III in Personal Injury Management (ClaimsManagement)
  • FNS30110 - Certificate III in Financial Services
  • FNS30610 - Certificate III in Insurance Broking
  • FNS20110 - Certificate II in Financial Services
  • FNS30710 - Certificate III in Life insurance
  • BSB30207 - Certificate III in Customer Contact
  • BSB20107 - Certificate II in Business
  • BSB20207 - Certificate II in Customer Contact
  • CUS20109 - Certificate II in Music
  • CUS30209 - Certificate III in Technical Production
  • HLT21207 - Certificate II in Health Support Services
  • HLT32607 - Certificate III in Pathology
  • HLT40307 - Certificate IV in Massage Therapy Practice
  • HLT42807 - Certificate IV in Kinesiology
  • HLT43707 - Certificate IV in Optical Technology
  • HLT41207 - Certificate IV in Ayurvedic Lifestyle Consultation
  • HLT21107 - Certificate II in Emergency Medical Service First Response
  • HLT42707 - Certificate IV in Aromatherapy
  • RGR20308 - Certificate II in Racing Services (Racing Administration)
  • CUF20107 - Certificate II in Creative Industries (Media)

And the skillsets: