Prepare for and participate in dispute resolution

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWRK409A, 'Prepare for and participate in dispute resolution'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Prepare for and participate in dispute resolution' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Prepare for dispute resolution

1.1. Establish facts and issues surrounding the dispute

1.2. Analyse key strengths and weaknesses of own and opposing case

1.3. Determine and analyse dispute resolution process to be applied

1.4. Identify evidence that can be used to support own case

1.5. Make an assessment of realistic outcomes that may be achieved and agree on objectives for participating in the processes

1.6. Develop an appropriate strategy to deal with the dispute through agreed or established processes

1.7. File appropriate documentation in accordance with the agreed procedure and/or tribunal requirements

2. Participate in dispute resolution processes

2.1. Present an outline of position to support own case and respond to and/or rebut opposing arguments

2.2. Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that will align with your objective/s

3. Reach an outcome to dispute resolution

3.1. Use communication techniques to put forward options for resolution of the dispute

3.2. Seek agreement on identified options that are consistent with own objectives

3.3. Consult with appropriate parties over authority to reach agreement on particular options

3.4. Refer to appropriate tribunal/person in accordance with the dispute resolution process where agreement cannot be reached

3.5. Clarify agreement or withdraw from dispute resolution process

4. Evaluate and review outcome against objectives

4.1. Report back to members and union on outcomes

4.2. Review outcome with members and union against objectives

4.3. Review dispute resolution processes for effectiveness

Qualifications and Skillsets

BSBWRK409A appears in the following qualifications:

  • BSB41807 - Certificate IV in Unionism and Industrial Relations
  • FPP40210 - Certificate IV in Papermaking Operations
  • FPP30110 - Certificate III in Pulping Operations
  • FPP40110 - Certificate IV in Pulping Operations
  • FPP20210 - Certificate II in Papermaking Operations
  • FPP20110 - Certificate II in Pulping Operations
  • FPP30210 - Certificate III in Papermaking Operations