Work effectively with older people

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCAC318B, 'Work effectively with older people'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively with older people' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Apply understanding of the structure and profile of the residential aged care sector

1.1 Conduct work that reflects an understanding of the key issues facingolder people and their carer/s

1.2 Conduct work that reflects an understanding of the current philosophies of service delivery in the sector

1.3 Recognise the impact of ageing demographics on funding and service delivery models

1.4 Conduct work that reflects an understanding of current legislation

2. Apply understanding of the home and community care sector

2.1 Demonstrate broad knowledge of policy and programs such as HACC, DVA and Government community care directions

2.2 Comply with duty of care implementation in home and community settings and worker roles

2.3 Demonstrate broad knowledge of 'ageing in place'

3. Demonstrate commitment to the philosophy of 'positive ageing'

3.1 Take into account personal values and attitudes when planning and implementing work activities

3.2 Recognise and manage ageist attitudes through the support of the appropriate person

3.3 Recognise the impact of changing expectations of clients, their family and the wider community in relation to service delivery

3.4 Conduct work that reflects an understanding of the individuality of ageing

3.5 Conduct work that minimises the effects of stereotypical attitudes and myths on the older person

4. Apply understanding of the physical and psychosocial aspects of ageing

4.1 Outline strategies that the older person may adopt to promote healthy lifestyle practices

4.2 Take into account physical changes associated with ageing when delivering services

4.3 Recognise and accommodate the older person's interests and life activities when delivering services

4.4 Assist the older person to recognise the impact physical changes associated with ageing may have on their activities of living

5. Apply understanding of changes associated with ageing

5.1 Take into account physical changes associated with ageing when delivering services

5.2 Apply knowledge of common problems associated with ageing when delivering services

5.3 Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living

5.4 Communicate situations of risk or potential risk associated with ageing to the older person

6. Support the rights and interests of the older person

6.1 Encourage and support the older person and/or their advocate/s to be aware of their rights and responsibilities

6.2 Conduct work that demonstrates a commitment to access and equity principles

6.3 Adopt strategies to empower the older person and/or their advocate/s in regard to their service requirements

6.4 Provide information to the older person and/or their advocate/s to facilitate choice in their decision-making

6.5 Recognise and report to an appropriate person when an older person's rights are not being upheld

6.6 Provide services regardless of diversity of race or cultural, spiritual, or sexual preferences

6.7 Provide information to the older person and/or their advocate/s regarding mechanisms for lodging complaints

6.8 Identify indicators of elder abuse and respond appropriately in line with organisation guidelines

7. Support the older person who is experiencing loss and grief

7.1 Recognise signs that older person is experiencing grief and report to appropriate person

7.2 Use appropriate communication strategies when older person is expressing their fears and other emotions associated with loss and grief

7.3 Provide older person and/or their support network with information regarding relevant support services as required

8. Deliver services within a quality framework

8.1 Identify key aspects of the quality framework and how they link together

8.2 Demonstrate understanding of regulatory/ accreditation quality standards in relation to delivery of services

8.3 Ensure work practices reflect the organisation's policies and procedures

8.4 Complete documentation that feeds into the quality system

8.5 Participate in quality improvement activities

Qualifications and Skillsets

CHCAC318B appears in the following qualifications:

  • CHC30108 - Certificate III in Community Services Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC40308 - Certificate IV in Disability
  • CHC40608 - Certificate IV in Leisure and Health
  • CHC50508 - Diploma of Leisure and Health
  • CHC52208 - Diploma of Community Services Coordination
  • CHC41208 - Certificate IV in Children's Services (Outside school hours care)
  • CHC30408 - Certificate III in Disability
  • CHC31008 - Certificate III in Telephone Counselling Skills
  • CHC20108 - Certificate II in Community Services
  • CHC51708 - Diploma of Counselling
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC41008 - Certificate IV in Community Services Advocacy
  • CHC30208 - Certificate III in Aged Care
  • CHC30308 - Certificate III in Home and Community Care
  • CHC30608 - Certificate III in Active Volunteering
  • HLT41107 - Certificate IV in Ambulance Communications
  • HLT42307 - Certificate IV in Population Health
  • HLT51707 - Diploma of Reflexology
  • HLT51307 - Diploma of Hearing Device Prescription and Evaluation
  • HLT32207 - Certificate III in Population Health
  • HLT51407 - Diploma of Aromatherapy
  • HLT51507 - Diploma of Kinesiology
  • HLT30207 - Certificate III in Non-Emergency Client Transport
  • HLT32407 - Certificate III in Allied Health Assistance
  • HLT31507 - Certificate III in Nutrition and Dietetic Assistance
  • HLT21107 - Certificate II in Emergency Medical Service First Response
  • HLT50307 - Diploma of Remedial Massage
  • HLT31907 - Certificate III in Ambulance Communications (Call-taking)
  • HLT33107 - Certificate III in Basic Health Care
  • HLT42707 - Certificate IV in Aromatherapy
  • HLT42507 - Certificate IV in Allied Health Assistance

And the skillsets: