Provide administrative support

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCADMIN302D, 'Provide administrative support'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide administrative support' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Use and maintain equipment and machines

1.1 Select equipment appropriate to the task and use according to organisation procedures and manufacturer's instructions

1.2 Deal with issues/problems arising from operation of equipment in accordance with organisation procedures

1.3 Undertake training to use particular systems and equipment as needed

1.4 Take appropriate action to ensure the physical security of property and assets

1.5 Store and dispose of equipment and materials according to organisation procedures

1.6 Maintain equipment according to manufacturer's specifications

1.7 Maintain accuracy of all relevant documentation and records

1.8 Keep documentation and records according to organisation procedures

1.9 Monitor supplies and stores

1.10 Order additional supplies and stores according to organisation procedures

2. Meet administrative requirements

2.1 Maintain accurate administrative records as required by the organisation

2.2 Prepare reports as required, and to the standard required by the organisation

2.3 Make documentation and reports available to relevant personnel as required

2.4 Use finance resources according to organisation guidelines

2.5 Store records in a secure place

2.6 Maintain security, privacy and confidentiality policies of the organisation

Qualifications and Skillsets

CHCADMIN302D appears in the following qualifications:

  • CHC30508 - Certificate III in Social Housing
  • CHC30908 - Certificate III in Employment Services
  • CHC30408 - Certificate III in Disability
  • CHC30208 - Certificate III in Aged Care
  • CHC30308 - Certificate III in Home and Community Care
  • CHC30608 - Certificate III in Active Volunteering