Work within the administration protocols of the organisation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCADMIN305E, 'Work within the administration protocols of the organisation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work within the administration protocols of the organisation' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Complete workplace forms and documents

1.1 Select appropriate form for purpose

1.2 Complete workplace forms and documents in accordance with organisation protocols and procedures

1.3 Follow organisation protocols and procedures for the submission of personal documents

2. Store and maintain organisation information

2.1 Keep information in accordance with organisation guidelines

2.2 Provide access to information to appropriate individuals

2.3 Maintain confidentiality and security of information

2.4 Report breaches of confidentiality to appropriate person

3. Use and maintain equipment and machines

3.1 Select equipment appropriate to the task and use according to organisation procedures and manufacturer's instructions

3.2 Store and dispose equipment and materials in accordance with organisation procedures

3.3 Deal with issues and problems arising from the operation of equipment in accordance with organisation protocols

3.4 Undertake training to use particular equipment as needed

4. Manage inquiries in accordance with organisation policy and protocol

4.1 Respond to inquiries promptly according to established procedures

4.2 Take and distribute verbal and written messages in accordance with organisation protocols

4.3 Utilise communication equipment in accordance with organisation protocols

4.4 Utilise appropriate telephone techniques

Qualifications and Skillsets

CHCADMIN305E appears in the following qualifications:

  • CHC30108 - Certificate III in Community Services Work
  • CHC42208 - Certificate IV in Telephone Counselling Skills
  • CHC40708 - Certificate IV in Community Services Work
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC42608 - Certificate IV in Celebrancy