Provide client-centred support to people in crisis

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCCS028, 'Provide client-centred support to people in crisis'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide client-centred support to people in crisis' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Apply the organisation’s crisis support model and procedures

1.1 Identify and use each stage of the crisis support model during client interactions

1.2 Implement organisation measures for worker care and supervision

1.3 Document information according to organisation procedures

2. Facilitate relationship building with the help-seeker

2.1 Display a client-centred approach to crisis support

2.2 Show empathy to build a strong connection with the help-seeker and create an environment within which the help-seeker feels able to discuss their concerns and pain

2.3 Display unconditional positive regard to enable the help-seeker to communicate freely without fear of judgement

3. Apply skills which assist the crisis support process

3.1 Consistently use active listening skills and brief encouragers to establish rapport with help-seekers, and identify their issues

3.2 Show respectful, empathic understanding to clarify the nature and depth of help-seeker feelings

3.3 Develop an empowering crisis support relationship that assists help-seekers clarify options, seek support and decide on next steps to address problems and/or meet current needs

3.4 Explore and offer options for further help and support

3.5 Sensitively manage a timely end to the communication, facilitating transitions to ongoing self care and support or referrals

4. Address personal factors in the crisis support process

4.1 Identify, affirm and strengthen personal attributes and attitudes likely to facilitate the crisis support process

4.2 Identify and contain personal issues or attitudes likely to impact negatively on the contact

4.3 Identify and discuss personal reactions to strong help-seeker emotions or impactful stories

4.4 Identify and implement constructive strategies for dealing with strong emotions and impactful stories

4.5 Develop a range of self care strategies for responding to impactful presentations or stories