Work with involuntary and mandated clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCCS029, 'Work with involuntary and mandated clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work with involuntary and mandated clients' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm scope of work

1.1 Review information to confirm service and individual worker expectations and responsibilities in relation to mandated requirements

1.2 Clarify information for the client about the required compliance in service interventions and supports

1.3 Obtain feedback on the client’s level of understanding of mandated requirements

1.4 Advise clients of processes and timelines when interpretation and advice may be required from others in complex matters

1.5 Identify and respond to complexities that inhibit the client’s ability to comply with mandated requirements

1.6 Clearly explain organisation policies, procedures and any limitations to the client

2. Implement strategies to assist the client with compliance

2.1 Tailor communication strategies to meet the client’s needs and context

2.2 Consult with the client regularly to ensure that interactions and plans support and maximise opportunities for compliance

2.3 Identify and organise assistance required from other supports or services

3. Monitor compliance with legislative requirements and/or court orders

3.1 Monitor client compliance according to organisation policy and procedures

3.2 Examine cause and effect, and use negotiation strategies to encourage appropriate responsibility and accountability for non-compliant behaviour

3.3 Document and manage non-compliance issues and any related incidents according to organisation requirements

3.4 Discuss with supervisors concerns or repeat issues of client non-compliance according to organisation procedures

4. Manage unacceptable behaviour related to mandated compliance

4.1 Challenge unacceptable behaviour and clearly outline options and opportunities for change using positive encouragement

4.2 Confirm clearly, calmly and objectively with the client the implications of continuing unacceptable behaviour

4.3 Take actions that support the safety of all parties according to organisation procedures

4.4 Use intervention strategies according to an analysis of the situation and organisation policies and procedures