Manage quality in career development practice

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCDP701A, 'Manage quality in career development practice'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage quality in career development practice' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Address professional case management standards

1.1 Maintain practice in accordance with professional standards for case management

1.2 Identify strategies for continuous improvement mechanisms relating to case management practice and integrate into work systems

1.3 Implement improvement processes that reflect current research related to practice performance

1.4 Take available opportunities to promote best practice in case management delivery

1.5 Evaluate work outcomes to ensure maintenance of accountability to clients and employers

2. Contribute to workforce analysis, planning and development

2.1 Investigate and analyse issues impacting on workforce in relation to general and specific social, environmental, educational, industrial and other related factors

2.2 Monitor trends and changes in workforce structure, capabilities, skills/knowledge requirements and constraints

2.3 Liaise and work with employers where appropriate to review the application of a range of workforce planning and development strategies

2.4 Promote appropriate flexible/innovative work arrangements to provide a balanced approach to managing pressures and priorities of work and life

3. Maintain quality service provision

3.1 Provide and promote quality career development services in line with professional standards

3.2 Work with clients to identify, understand and implement career management strategies of their choice and in their best interest

3.3 Support clients to maintain and develop ongoing application of career management strategies and ability to access and understand career information

3.4 Improve services in response to user feedback and to reflect ongoing professional development, research and learning

4. Maintain quality and currency of information and networks

4.1 Conduct ongoing research into the application of career development theory in practice

4.2 Maintain currency of information and information sources in relation to the labour market and associated educational and training opportunities and resources

4.3 Research, use and be able to advise clients about information technology options to access labour market and educational and training information

4.4 Establish, maintain and expand networks and collaborative partnerships as a basis for providing clients with best practice service delivery and referral options

5. Target services to address specific client needs

5.1 Develop strategies and practices to ensure services address the needs of individuals and groups from a range of cultural, social, economic and ethnic/minority backgrounds

5.2 Develop own skills base and network support to ensure services provided can address the needs of persons with a range of physical and intellectual disabilities

5.3 Develop own knowledge and skills base relating to providing counselling support for clients where necessary to address issues relating to challenging life situations and transitions

5.4 Develop and maintain professional network for referral purposes

Qualifications and Skillsets

CHCCDP701A appears in the following qualifications:

  • CHC70308 - Vocational Graduate Certificate in Career Development Practice