Establish client celebrancy needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCEL002, 'Establish client celebrancy needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Establish client celebrancy needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish client celebrant relationship

1.1 Access and use facilities and resources required for client interviews

1.2 Use interpersonal skills that establish rapport and promote positive participation of clients

1.3 Respect and support client interests, rights and decision-making

1.4 Explain the role of both celebrant and client in the development and delivery of the ceremony

2. Clarify client needs

2.1 Gather and record information about client needs and preferences using interviewing skills

2.2 Share information about the significance of ceremony and the role and purpose of different ceremony components

2.3 Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support

2.4 Recognise, respect and respond to individual differences and preferences

2.5 Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting

2.6 Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services

2.7 Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.

3. Match services to client needs

3.1 Identify services from the range of services offered that may match client needs

3.2 Provide clear, comprehensive and accurate details and options about services

3.3 Use a client-centred approach to work with the client and assist them to review different options, services and features

3.4 Negotiate and agree the scope and nature of celebrancy services to be provided

3.5 Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided

4. Complete administrative tasks

4.1 Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing

4.2 Complete client documentation and invoicing in accordance with practice administration procedures

4.3 Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping

4.4 Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements

5. Obtain feedback from clients in relation to their celebrancy services

5.1 Seek client feedback and use feedback to continuously improve service

5.2 Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services