Manage housing application processes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCH411A, 'Manage housing application processes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage housing application processes' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Assist client with information and provide relevant brochures/ application form re organisation policy and procedures

1.1 Provide information to clients on current organisation policies and procedures in relation to entitlements

1.2 Provide assistance to ensure equal access/opportunity to organisation services

1.3 Provide assistance within own work role/ responsibilities

1.4 Provide information on other relevant welfare agencies, if required and refer as appropriate

1.5 Establish client information needs promptly

1.6 Select appropriate form/information and provide to client

2. Receive and receipt application

2.1 Accept completed application forms from client/s

2.2 Check application to determine if it has been completed correctly and fully

2.3 Identify and investigate false statements

2.4 If form is incomplete or information incorrect, take steps to obtain missing or correct information

2.5 Receipt application in a manner which is consistent with organisation requirements

3. Assess application for funding

3.1 Assess application to determine client's choice of location, dwelling type and special requirements

3.2 Use previous records when assessing current application to determine if client has made a previous application, received assistance or been a tenant on a previous occasion

3.3 Assess household complement to determine correct bedroom entitlement within current guidelines

3.4 Ensure equal access/opportunities to organisation services

3.5 Assess application using current eligibility criteria, determine decision and documented it according to organisation procedure

4. Manage waiting lists

4.1 Place client on the appropriate waiting list

4.2 Notify clients of decision

Qualifications and Skillsets

CHCCH411A appears in the following qualifications:

  • CHC40908 - Certificate IV in Social Housing