Manage tenancy rent, charges and rental arrears

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCH413A, 'Manage tenancy rent, charges and rental arrears'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage tenancy rent, charges and rental arrears' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Implement organisation policy and procedures re rental management

1.1 Calculate rents using organisation procedures and appropriate computer information systems

1.2 Conduct rent reviews using organisation procedures and fulfilling legal requirements

1.3 Discuss rent calculations and rent reviews with relevant parties/tenants as appropriate

1.4 Document actions as required

2. Implement organisation policy and procedures re arrears and rental management

2.1 Regularly update rental account and tenant charge systems to maintain currency and accuracy

2.2 Discuss rental accounts in arrears and tenant debts with relevant parties/tenants and negotiate arrears and/or debt agreement/offers with tenant

3. Manage arrears and tenant debt procedures

3.1 Reconcile accounts taking into consideration all pending adjustments

3.2 Prioritise accounts requiring action

3.3 Apply early intervention strategies to maximise sustainability of tenancies

3.4 Contact tenant when account is in arrears

3.5 Review systems generated arrears and/or debt letters for appropriateness, alter as necessary and issue to tenant

4. Review client payment history

4.1 Access rental account and tenant charge systems to gather information on client payment history

4.2 Review client payment history

4.3 Monitor total debt

4.4 Take decision to terminate tenancy, only after all other options have been explored

5. Analyse and interpret financial performance

5.1 Collect and analyse information in required timeframe

5.2 If tenant is in arrears/debit, feasible optional identify strategies in accordance with organisation goals

6. Initiate recovery actions on accounts in arrears

6.1 Carry out recovery actions on accounts in arrears

6.2 Make referrals to other government and non government agencies (e.g. credit and debit counselling, Salvation Army etc.), as required

6.3 Record actions taken according to organisation requirements

7. Utilise computer software, or equivalent, relating to arrears management

7.1 Complete arrears and/or tenant debt reports which provide sufficient information to support further action

7.2 Monitor offers to repay arrears/debts

7.3 Update computer information systems, or equivalent, as required

8. Implement organisation/government policy/procedures re eviction process

8.1 Maintain client confidentiality within organisation policies and procedures

8.2 Liaise with outside agencies to ensure customer is given every opportunity for assistance

8.3 Enlist support of outside agencies to assist in resolution of arrears

8.4 Fulfil legal requirements in relation to termination of tenancy

8.5 Document actions

8.6 Consider all options available

8.7 Negotiate tenant/advocates/legal representation

8.8 Follow eviction procedures of organisation

9. Recognise/analyse client circumstances

9.1 Treat clients with consideration and respect

9.2 Respond to customer circumstances/inquiries

9.3 Undertake office/field interviews, as required

9.4 Conduct client service visits in accordance with organisation policies and procedures

9.5 Complete records of visits/interviews, as required

Qualifications and Skillsets

CHCCH413A appears in the following qualifications:

  • CHC30508 - Certificate III in Social Housing
  • CHC40908 - Certificate IV in Social Housing