Provide advice to tenants and clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCH423B, 'Provide advice to tenants and clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide advice to tenants and clients' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Analyse relevant tenancy legislation

1.1 Identify relevant legislation and clarify its implications regarding the tenant and landlord relationship

1.2 Explain and clearly define rights and responsibilities of landlords and tenants

1.3 Assist tenants and/or clients to identify their rights

2. Develop information resources

2.1 Identify resource requirements through consultation with networks and key people and organisations

2.2 Develop written material in easy to read English and/or culturally appropriate format

2.3 Investigate existing resources and assess their capacity to meet the needs of tenants and/or clients

2.4 Incorporate the use of new technologies in resource development, where appropriate

2.5 Ensure information provided to tenants and/or clients is researched, current, relevant

3. Develop and implement information strategies

3.1 Plan information strategies

3.2 Identify appropriate agencies for dissemination of information

3.3 Ensure promotion supports tenant understanding of their own rights and responsibilities

3.4 Develop and maintain relevant networks

3.5 Develop information strategies within budgetary consideration

3.6 Investigate and develop strategies for dissemination of information

4. Advocate for clients on request

4.1 Advise tenants and/or clients of their rights in regards to tenancy legislation

4.2 Initiate, negotiate and implement relevant strategies for addressing client needs

4.3 Keep information in confidence unless authorisation is given to release it

4.4 Refer client to other services where appropriate

5. Provide tenancy and/or client education program

5.1 Develop education program in consultation with key people and organisations, identifying priorities and desired outcomes

5.2 Prepare and disseminate marketing materials

5.3 Prepare and distribute education/resource materials

5.4 Seek feedback on education services from tenants and/or clients

6. Collect information and contribute to policy and law reform issues

6.1 Identify, collect and analyse relevant statistical and other data

6.2 Prepare reports and distribute to appropriate stakeholders

7. Review and evaluate strategies

7.1 Assess strategies against planned goals and objectives

7.2 Consult key stakeholders in developing future directions from results of review and evaluation

7.3 Document review and evaluation outcomes and distribute to relevant stakeholders

Qualifications and Skillsets

CHCCH423B appears in the following qualifications:

  • CHC40908 - Certificate IV in Social Housing