Undertake outreach work

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCH522A, 'Undertake outreach work'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Undertake outreach work' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



1. Prepare for outreach work

1.1 Establish where outreach service is to take place and purpose of service

1.2 Clarify history of service and/or client in relation to unexpected issues and needs

1.3 Identify any potential risks or issues in environment of intended visit

1.4 Prepare resources and documents required to undertake outreach activity including contingency plan

1.5 Allow time in schedule for contingencies

1.6 Ensure organisation and co-workers are aware of intended time and place of outreach activity and contact details

1.7 Develop respect for and understanding of the environment and culture of the setting where outreach is being conducted

1.8 Assess boundaries of practice

2. Undertake outreach service

2.1 Check for hazards to own and others' health and safety and take action to control risk

2.2 Follow agency's outreach policies

2.3 Take standard safety precautions and where required, take additional precautions

2.4 Demonstrate respect for clients and each client's environment and act with sensitivity in the environment

2.5 Demonstrate respect for client's friends/associates should they be present and act with sensitivity in the environment

2.6 Identify risk management practices appropriate for outreach setting

2.7 Follow risk management practices developed to address own role in delivering services

2.8 Demonstrate and apply understanding of relevant legislation

3. Establish client relationship

3.1 Communicate with purpose of visit and confirm acceptance regarding outreach service

3.2 Communicate with client and others in the environment in a manner that builds trust

3.3 Utilise a client-centred approach when establishing a relationship

3.4 Provide opportunity for client to identify and express any issues or concerns in relation to the service and/or associated matters

3.5 Provide appropriate support and information within scope of own work role and record and report relevant issues or concerns promptly to appropriate person

3.6 Deal with difficult or challenging situations promptly, firmly and diplomatically in accordance with relevant policies and procedures

4. Follow up outreach service

4.1 Document all aspects of the outreach service in line with organisation policies and procedures

4.2 Promptly report and refer any areas of concern to an appropriate person or authority

4.3 Ensure any arrangements for follow up visits are recorded and implemented

4.4 Evaluate overall effectiveness of outreach services provided

Qualifications and Skillsets

CHCCH522A appears in the following qualifications:

  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC40308 - Certificate IV in Disability
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC40608 - Certificate IV in Leisure and Health
  • CHC50508 - Diploma of Leisure and Health
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC41808 - Certificate IV in Youth Work
  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC51408 - Diploma of Youth Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC50608 - Diploma of Community Services Work
  • CHC52108 - Diploma of Community Services (Financial counselling)
  • CHC40908 - Certificate IV in Social Housing
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC40508 - Certificate IV in Mental Health
  • CHC50808 - Diploma of Social Housing
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC50708 - Diploma of Community Development
  • CHC41008 - Certificate IV in Community Services Advocacy
  • CHC50108 - Diploma of Disability
  • CHC50308 - Diploma of Community Services (Mental health)