Communicate appropriately with clients and colleagues

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCOM302C, 'Communicate appropriately with clients and colleagues'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate appropriately with clients and colleagues' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Exercise effective communication techniques

1.1 Reflect an understanding and respect for individual differences and needs in all forms of communication with clients and colleagues

1.2 Introduce oneself appropriately

1.3 Ensure communication is clear and relevant to situation/activities undertaken

1.4 Use touch and other non-verbal means of communication as appropriate

1.5 Seek, obtain and implement advice about communication difficulties with clients or colleagues from supervisor or appropriate person

2. Follow routine instructions

2.1 Carry out workplace instructions within agreed timeframes

2.2 Seek clarification to understand work instructions, when required

2.3 Refer difficulties in carrying out instructions to supervisor or appropriate person

3. Complete reports as required

3.1 Complete reports to the standard expected in the workplace

3.2 Complete reports within identified timeframes

3.3 Ensure reports are clear and accurate

Qualifications and Skillsets

CHCCOM302C appears in the following qualifications:

  • CHC30108 - Certificate III in Community Services Work
  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC30508 - Certificate III in Social Housing
  • CHC41208 - Certificate IV in Children's Services (Outside school hours care)
  • CHC31008 - Certificate III in Telephone Counselling Skills
  • CHC20108 - Certificate II in Community Services
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • CHC30308 - Certificate III in Home and Community Care
  • CHC30608 - Certificate III in Active Volunteering
  • HLT21007 - Certificate II in Indigenous Environmental Health
  • HLT20907 - Certificate II in Population Health