Develop, implement and promote effective communication techniques

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCOM4B, 'Develop, implement and promote effective communication techniques'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop, implement and promote effective communication techniques' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Contribute to the development of effective communication strategies


Strategies for internal and external dissemination of information are developed, promoted, implemented and reviewed as required to ensure individual and organisational effectiveness is maximised


In developing and implementing strategies special communication needs are addressed to avoid discrimination in the workplace


Channels of communication are established and reviewed regularly to ensure staff are informed of relevant information in a timely way


Coaching in effective communication is provided to staff as required


Negotiation and conflict resolution strategies are used where required to promote effective operation of the organisation


Issues are negotiated with key stakeholders, clients and staff in a way which leads to a mutually acceptable outcome


Relevant work related networks and relationships are maintained as required to ensure client needs and organisational objectives are met


All communication with clients and colleagues is appropriate to individual needs and the situation and promotes achievement of organisational objectives


Represent the organisation to a range of groups


When participating in internal and external forums, presentations are relevant, appropriately researched and presented in a manner to promote the organisation, and adjusted to meet audience needs


Presentations are clear and sequential and delivered within a predetermined time and utilise appropriate media to enhance the presentation and address audience needs


Questions from the audience are responded to in a manner consistent with organisation standards


Differences in views are respected and considered in a way that values and encourages other's contributions


Facilitate group discussions


Mechanisms which enhance effective group interactions are defined and implemented


Strategies which encourage all group members to participate are used routinely including seeking and acknowledging contributions from all members


Objectives and agendas for meetings and discussions are routinely set and followed


Relevant information is provided to groups as appropriate to facilitate outcomes


Evaluation of group communication strategies is undertaken to promote ongoing participation of all parties


The specific communication needs of individuals are identified and addressed


Produce quality written materials


Writing is succinct and clear and is presented in a logical and sequential way which matches the audience and the purpose of the document


Organisation guidelines and current accepted standards of writing which match the purpose are observed in producing all written documentation


Appropriate and timely advice to management and clients is prepared and provided as required


Where individual skill levels do not match workplace requirements, appropriate remedial action is taken, including seeking assistance and additional training


Conduct interviews


In conducting interviews and formal discussions effort is applied to ensure that appropriate structures, timeframes and protocols are mutually agreed and adhered to


Effective questioning, speaking, listening and nonverbal communication techniques are used during discussions and interviews, to ensure the required information is accessed or message communicated


Feedback and advice is given in a way which reflects current identified good practice


The conduct of interviews and formal discussions shows due regard to individual differences, needs and rights


Appropriate grievance and counselling procedures are used to deal with problems of a serious nature

Qualifications and Skillsets

CHCCOM4B appears in the following qualifications:

  • PUA51206 - Diploma of Public Safety (Defence Public Affairs)
  • CPC60108 - Advanced Diploma of Building Surveying
  • CPC50108 - Diploma of Building Surveying