Deliver service to clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS200D, 'Deliver service to clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Deliver service to clients' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify responsibilities within client service plan

1.1 Identify responsibilities to client and follow according to the client service plan

1.2 Obtain advice and direction when appropriate

1.3 Report difficulties in carrying out client service plan and seek advice

2. Implement plan to deliver client service

2.1 Establish rapport with clients and enable high quality service delivery

2.2 Ensure dealings with clients are consistent with accepted practice, duty of care responsibilities and the code of conduct of the organisation.

2.3 Ensure individual work is carried out within the client service plan

2.4 Ensure service delivered to clients is consistent with relevant statutory or legislative requirements

2.5 Ensure service delivered to client is to the standard required by the organisation

2.6 Report information about client needs and service provided according to organisation practice

3. Respond to changes in client needs

3.1 Maintain records of changes in client need as required

3.2 Identify potential areas of difficulty in client service delivery and refer to appropriate person

3.3 Identify situations of risk, potential risk or urgent need and report to appropriate person promptly

Qualifications and Skillsets

CHCCS200D appears in the following qualifications:

  • CHC20108 - Certificate II in Community Services
  • CHC20208 - Certificate II in Active Volunteering