Work effectively with culturally diverse clients and co-workers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS405A, 'Work effectively with culturally diverse clients and co-workers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively with culturally diverse clients and co-workers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Apply an awareness of culture as a factor in all human behaviour


Work practices followed are culturally appropriate


Work practices followed create a culturally and psychologically safe environment for all persons


Work practices are reviewed and modified in consultation with persons from diverse cultural backgrounds


Contribute to the development of relationships based on cultural diversity


Respect for cultural diversity is demonstrated in all communication and interactions with clients, colleagues and customers


Specific strategies are used to eliminate bias and discrimination in dealing with clients and co-workers


Communicate effectively with culturally diverse persons


Respect for cultural diversity is demonstrated in all communication with clients, their families staff, customers and others


Communication is used constructively to develop and maintain effective relationships, mutual trust and confidence


Where language barriers exist, efforts are made to communicate in the most effective way possible


Assistance is sought from interpreters or other persons as required


Resolve cross-cultural misunderstandings


Issues that may cause conflict are identified


If difficulties or misunderstandings occur, cultural differences are considered


Effort is made to sensitively resolve differences, taking account of cultural considerations


Difficulties are addressed with appropriate people and assistance sought when required

Qualifications and Skillsets

CHCCS405A appears in the following qualifications:

  • PUA42209 - Certificate IV in Public Safety (Military Leadership)
  • PUA51509 - Diploma of Public Safety (Military Leadership)
  • TAE50310 - Diploma of International Education Services