Identify and address specific client needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS405C, 'Identify and address specific client needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Identify and address specific client needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish and maintain an appropriate relationship with clients

1.1 Employ appropriate language and interpersonal skills to establish rapport with clients

1.2 Ensure interactions with clients are in accordance with organisation's standards and procedures

1.3 Conduct interviews and interact with clients in a manner that promotes positive client participation

1.4 Introduce self appropriately

1.5 Demonstrate courtesy towards the client

1.6 In all dealings with the client, aim to generate a trusting relationship

1.7 Demonstrate respect for the individual differences of the client

1.8 Support the client's own interests, rights and decision-making

1.9 Maintain confidentiality and privacy of client within organisation guidelines

1.10 Take part in short interpersonal exchanges with client to establish, maintain and develop relationships

2. Extract and analyse information about client needs

2.1 Apply organisation mechanisms to identify and assess client needs

2.2 Collect information on relevant environmental issues affecting clients and utilise in assessment

2.3 Ensure decisions about the matching of services to client needs are based on up to date information

3. Match services to client needs

3.1 Identify services from within the organisation to match client needs

3.2 Where client needs are complex or there are issues outside the area of responsibility, seek immediate support and make appropriate referrals according to organisation procedures

3.3 Provide clients with relevant information about the services available to them, in a timely manner

3.4 Working within own scope of responsibility, ensure clients have access to services that meet their needs

3.5 Ensure all advice to clients about available services is consistent with current relevant, legislative and statutory framework and the practices of the organisation

3.6 Undertake appropriate record-keeping and reporting in accordance with defined procedures

Qualifications and Skillsets

CHCCS405C appears in the following qualifications:

  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC20108 - Certificate II in Community Services