Work effectively in the community sector

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Moodle 1.9 template
A moodle 1.9 course with content placeholders for the unit's elements and performance criteria.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in columns headings to check that all performance criteria have been covered.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

XML
this is the source material provided by training.gov.au, transformed into the useful formats found on this site :-)
WikiSpaces
mark up the unit in a wiki format, ready to copy and paste into a wikispaces wiki page.
Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Registered Training Organisations
Trying to find someone to train or assess you for 'Work effectively in the community sector'? This link lists all the RTOs that are currently registered to deliver CHCCS411C, 'Work effectively in the community sector'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Work effectively in the community sector' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Resource Links
I tried writing some AI to extract important words and phrases from the unit and link them to wikipedia articles and other relevant online resources. Sometimes this routine was more A than I, but on the whole I'm happy with the results.
Wordle
create a wordle tag cloud from the unit's elements, performance criteria and range statement, then capture the screen - ready to include as an image in your online course or handouts.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Work ethically

1.1 Follow ethical guidelines in decision-making in all work undertaken with an awareness of potential ethical complexity in own work role

1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken

1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel

1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice

1.5 Show respect for rights and responsibilities of others through considered application of work practices

1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken

1.7 Recognise, avoid and/or address any conflict of interest

2. Communicate effectively in a community work or service delivery setting

2.1 Develop, review and revise personal skills in communication as an ongoing priority to address work role requirements

2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters

2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received

2.4 Recognise individual and cultural differences and make any adjustments in communication needed to facilitate the achievement of identified outcomes

2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a person-centred or community-centred approach consistent with work role requirements

2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace

3. Work effectively within the community services system

3.1 Develop knowledge of different sectors involving community work and/or service delivery and how inter-relationships between these sectors affect own work

3.2 Work with awareness of the roles of various organisations involved in community work and/or service delivery

3.3 Demonstrate respect for workers from different sectors, levels and agencies within the industry

3.4 Gain and maintain awareness of current issues influencing community work and/or service delivery, including issues for Aboriginal and Torres Strait Islander peoples

4. Demonstrate commitment to relevant values and philosophy underpinning work in the sector

4.1 Demonstrate consideration and understanding of the underpinning values and philosophy of the sector and the work area

4.2 Demonstrate a commitment to access and equity principles in work in the sector

4.3 Identify personal values and attitudes and take into account when implementing work activities

5. Maintain work standards

5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel

5.2 Contribute to identifying and implementing improved work practices

5.3 Comply with relevant accreditation and standards applying to work undertaken

5.4 Demonstrate understanding and focus on achieving organisation goals and objectives in all work undertaken

5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements

5.6 Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority

5.7 Reflect and identify own scope of practice within each work context

6. Take responsibility for personal skill development

6.1 Seek advice from appropriate persons on areas for skill and knowledge development

6.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager

6.3 Undertake designated skill and knowledge development and maintenance activities of the organisation

6.4 Identify and prioritise personal work goals in accordance with organisation requirements

7. Reflect on own practice

7.1 Undertake self-evaluation in conjunction with supervisors and/or peers

7.2 Provide and receive open and evaluative feedback to and from co-workers

7.3 Actively seek constructive feedback relevant to work role and accept it non-defensively