Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS500B, 'Conduct complex assessment and referral'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Conduct complex assessment and referral' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Prepare for the assessment | 1.1 Establish rapport with clients, by demonstrating respect and non-judgemental attitude 1.2 Identify need for assessment based on organisation policy and procedure 1.3 Identify and use appropriate assessment toolsand processes according to organisation policy and procedures 1.4 Organise appropriate time and place for the assessment in conjunction with the person being assessed 1.5 Explain privacy principles, organisation policy and procedure and obtain consent from the person 1.6 Ensure appropriate interpreter is available and has been briefed |
2. Assess client needs | 2.1 Identify own limitations in assessing and addressing client needs and, where appropriate, seek assistance from colleagues, senior staff and/or experts in the area 2.2 Use appropriate language and interpersonal skills to identify the diverse needs of clients 2.3 Clearly explain to clients the assessment process and how information is used, including duty of care and organisation policy and processes for mandatory reporting 2.4 Implement risk management processes, as required, to ensure safety of client and worker 2.5 Identify the needs of people who have multiple and complex issues 2.6 Ensure clients are assisted to identify their own needs and any risk factors 2.7 Demonstrate understanding of the potential impact of dual/multiple issues on identifying and prioritising need |
3. Analyse client needs as a basis for meeting them | 3.1 Work with the client to analyse and prioritise their needs 3.2 Seek secondary consultation from specialists as required to assist in assessment with clients 3.3 Assess information about client needs in accordance with accepted organisation procedures to inform decisions about relevant services which can be provided to best address client needs 3.4 Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified 3.5 Ensure decisions about client needs are based on a full range of relevant information and made in conjunction with the client |
4. Identify and refer to appropriate services to meet client needs | 4.1 Identify services which match client needs from within and outside the organisation 4.2 Identify and access relevant networks, to ensure referral of clients to appropriate services 4.3 Undertake appropriate work to assist clients to access targeted services from within and outside the organisation 4.4 Provide information about other services to clients to assist their decision-making about referral to other agencies 4.5 Empower clients to identify services they prefer for referral 4.6 Gain consent and document for referral to other services 4.7 Provide assistance to complete referral forms and access services, if required 4.8 Encourage clients to advocate on their own behalf to access services 4.9 Make active referrals to services identified in conjunction with the client 4.10 Make referrals to protective services in accordance with mandatory reporting legislation and organisation policy and procedure |
5. Evaluate assessment and referral processes | 5.1 Review the allocation of services delivered to meet client requirements routinely, or as required to ensure a continuing match 5.2 Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met 5.3 Collect client feedback on adequacy of service delivery as required by the organisation to inform revision of service delivery arrangements 5.4 Routinely seek feedback on individual performance in client service delivery from colleagues and clients |