Develop, implement and review services and programs to meet client needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS503A, 'Develop, implement and review services and programs to meet client needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop, implement and review services and programs to meet client needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify programs and service requirements to meet client needs

1.1 Use client information to target service provision for clients and to enable quality service to be provided

1.2 Investigate the needs of clients according to organisation procedures

1.3 Establish and apply procedures to monitor, assess and report client satisfaction with service delivery

1.4 Interact and consult with clients as required to monitor changing needs so they can be addressed

1.5 Seek advice or services from other workers or agencies or primary health practitioners as required

2. Develop and implement programs for meeting client needs

2.1 Undertake appropriate planning to ensure client needs are met

2.2 Put in place mechanisms to ensure client service information is recorded, maintained and applied to future client dealings so service developments are well informed and appropriate

2.3 Develop programs as required

2.4 Review client services in consultation with clients and other relevant people including primary health practitioners

2.5 Monitor client service delivery to ensure it upholds the organisation's reputation, addresses individual client differences and meets duty of care responsibility

2.6 Identify and address problems in addressing client needs in accordance with organisation procedures

2.7 Maintain all relevant documentation relating to clients and service delivery and communicate in accordance with organisation procedures

2.8 Maintain high standards of client service delivery in line with procedural and legislative requirements

2.9 Seek provision of services from other workers, agencies or primary health practitioners as required

2.10 Facilitate strategies and opportunities to meet the needs of people and develop according to organisation policies and procedures

2.11 Facilitate individual differences, rights, needs and preferences within programs

2.12 Incorporate special needs in the development of programs and services

2.13 Communicate the needs of clients to carers and other workers as required

2.14 Make available appropriate program resources

3. Monitor and review programs

3.1 Ensure changes to client service are within policy and budgetary frameworks

3.2 Ensure the provision of training as required for implementation to meet changing client needs and community expectations

3.3 Modify specified aspects of the service or service delivery as needed to meet changing client and service requirements

3.4 Ensure changes to client service are within procedural and legislative requirements and maintain high standards of delivery

3.5 Undertake appropriate planning to ensure client needs are met

3.6 Develop required programs

3.7 Make referrals to external services as appropriate

Qualifications and Skillsets

CHCCS503A appears in the following qualifications:

  • CHC42308 - Certificate IV in Mediation
  • CHC40808 - Certificate IV in Community Development
  • CHC52208 - Diploma of Community Services Coordination
  • CHC40708 - Certificate IV in Community Services Work
  • CHC51408 - Diploma of Youth Work
  • CHC51908 - Diploma of Relationship Education
  • CHC51608 - Diploma of Employment Services
  • CHC42508 - Certificate IV in Community Services (Information, advice and referral)
  • CHC40908 - Certificate IV in Social Housing
  • CHC40508 - Certificate IV in Mental Health
  • CHC41008 - Certificate IV in Community Services Advocacy
  • CHC50108 - Diploma of Disability
  • HLT44007 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT61307 - Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)