Develop a service delivery strategy

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS512B, 'Develop a service delivery strategy'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Develop a service delivery strategy' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Assess eligibility to access the service

1.1 Seek determination from family, other carers or other workers as to whether the clients can articulate needs where appropriate

1.2 Collect information to facilitate client information and assessment

1.3 Observe client ability to carry out activities of daily living and assess and document level of assistance required

1.4 Consultclinical records and/or case history

1.5 Consult client's family, friends and other services where appropriate

2. Provide information to clients and their carers to facilitate an informed choice

2.1 Inform clients and carers of the range of services available

2.2 Refer to other services as appropriate

2.3 Identify options in consultation with person/carer and other relevant services

3. Determine strategy with client and relevant workers

3.1 Discuss client expectations and needs with the person and relevant carers and document

3.2 Obtain assessment of other workers as relevant

3.3 Analyse services to be provided and determine where referral to other services may be appropriate

3.4 Establish and document priorities of the clients

3.5 Determine and document individual service delivery strategy

3.6 Establish and document case manager

3.7 Agree overall service provision with the client

4. Identify potential safety risks and minimise risk of injury

4.1 Consider risk factors for clients in relation to priority of needs, the environment and possible consequences and plan services accordingly

4.2 Assess and document the potential for mental health, confusion and other factors to impact well being and safety of client

4.3 Note and document any indicators of violence

4.4 Consider potential consequences of client behaviour and implement appropriate strategies to prevent accidents

4.5 Assess any potential risks for self and other care providers and plan service provision accordingly

4.6 Assess and document risks for family carers and others involved

4.7 Investigate and report unusual circumstances that may indicate risk


Qualifications and Skillsets

CHCCS512B appears in the following qualifications:

  • CHC52208 - Diploma of Community Services Coordination
  • CHC51608 - Diploma of Employment Services