Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS513B, 'Maintain an effective community sector work environment'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Maintain an effective community sector work environment' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Promote ethical work practices | 1.1 Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised 1.2 Ensure staff understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken 1.3 Ensure appropriate action is taken to address any breach or non adherence to standard procedures or adverse event 1.4 Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice 1.5 Promote respect for rights and responsibilities of others through considered application of work practices 1.6 Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices 1.7 Identify potential conflict of interest in the workplace and take action to avoid and/or address |
2. Support culture of effective communication | 2.1 Monitor and address communication issues in the workplace 2.2 Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters 2.3 Monitor workplace communication to support accuracy and understanding of information provided and received 2.4 Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes 2.5 Promote and support a client-centred approach to community services work throughout interpersonal communication with clients and colleagues 2.6 Promote and assist with the resolution of conflict and interpersonal differences in the workplace |
3. Facilitate staff education relevant to the community sector | 3.1 Contribute to staff knowledge of different sectors within community services and how the inter-relationships between these sectors may be used to enhance their work 3.2 Maintain and share knowledge of current issues which impact on community services in own work area/organisation and as related to different models of work 3.3 Promote greater understanding of community services work and issues among key stakeholders and representatives from relevant target groups 3.4 Facilitate staff knowledge of and commitment to the central philosophies and values of the community services industry |
4. Monitor professional work standards | 4.1 Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff 4.2 Identify areas for improving work practices and support implementation in line with organisation policies and procedures 4.3 Check compliance of work undertaken with relevant accreditation and professional standards applying to work undertaken and address issues where pertinent 4.4 Facilitate staff understanding and focus on achieving organisation goals and objectives in work undertaken 4.5 Ensure issues requiring mandatory notification are identified and reported appropriately and within organisation's specified timeframes |
5. Work effectively within the community services system | 5.1 Establish effective relationships with workers from different sectors and levels of the industry in line with work role requirements 5.2 Apply knowledge of the roles and functions of relevant community services structures, organisations and systems 5.3 Maintain knowledge of current issues influencing the community services system, including issues for Aboriginal and Torres Strait Islander people and contemporary cultural issues 5.4 Work with an understanding of funding mechanisms, and how the organisation's operations are financed |
6. Take opportunities to develop own competence | 6.1 Monitor own skills/knowledge in relation to ongoing and changing work requirements 6.2 Identify areas for personal development in line with community services industry developments, organisation requirements and personal interest 6.3 Take initiative to access and/or create development opportunities to support organisation need and personal career development 6.4 Undertake available formal and informal skill/knowledge development and maintenance activities |